Bilingual Customer Service Representative Wfh (Remote)

Bilingual Customer Service Representative Wfh | The CareerFoundation | Worldwide

Bilingual Customer Service Representative/WFH – Ref #JY1406241

The Career Foundation is currently seeking a full-timeBilingual Customer Service Representative on behalf of one of ouremployer partners….

Bilingual Customer Service Representative Wfh | The Career Foundation | Worldwide

Bilingual Customer Service Representative/WFH – Ref # JY1406241

The Career Foundation is currently seeking a full-time Bilingual Customer Service Representative on behalf of one of our employer partners….

Location: Remote, ON
Job Type: Full time
Work Schedule: Monday – Friday
Salary: $ 18 – 20/hr

Summary:

The employer is seeking for a Bilingual Customer service who delivers elevated customer experiences to the clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

Responsibilities:

You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
You will have the chance to continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products.

Requirements:

You have at least 6 months of call customer service experience.
Excellent oral and written communication skills in English and French.
You have a customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

Home Office Equipment Requirements:

Equipment will be provided by the company
Successful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.
High-speed internet and must have Ethernet cable connection from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.

Benefits:

You have the opportunity to be a part of an award-winning, fast-growing company.
Our innovative culture promotes ongoing learning opportunities with training and mentorship.
Competitive compensation package commensurate to experience plus benefits.

This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.

The Career Foundation offers a wide range of career and job-related programs. Operating out of seven locations, we now help thousands of people each year accomplish their employment goals. Our services, which are available at no cost to you, include workshops, individual coaching, training opportunities, and more. To improve their likelihood of employment success, participation in these services may be suggested to applicants.

For more information, please visit our website at: www.CareerFoundation.com

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Schedule: