Customer Marketing Manager (Remote)

Braintrust is a user-owned talent network that connects top-tier professionals with the world’s leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.

About The Hiring Process

The hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.

Our process isn’t for everyone, that’s intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.

JOB TYPE: Freelance, Contract Position (no agencies/C2C – see notes below)

LOCATION: Work from anywhere – Anytime | No timezone overlap required

HOURLY RANGE Our client is looking to pay $60.00 – $67.00/hr

ESTIMATED DURATION: 40/week – long term

EXPERIENCE: 3-4 years

BRAINTRUST JOB ID: 11646

The Opportunity

• 2+ years of customer marketing experience, preferably with running customer events and advocacy community groups for SaaS companies.
• 2+ years event experience, managing events, budgets, and leading workback strategies.
• Excellent communication skills (written, verbal, visual), both for internal audiences and customer-facing messaging
• Excellent proactive communication, advocating for their views, sharing key milestones to leads and stakeholders, asks for support early and often when needed and comfortable sharing feedback to partners ongoing
• Deep empathy for both cross-functional partners and end users, with strong customer-centricity and experience serving as the voice of the customer
• Team player first and foremost, proven success collaborating with cross-functional teams
• Strong results-driven leader who can deliver ongoing milestones and solve for impact and results
• Strong interpersonal skills and executive presence
• Strong project management skills; results-focused with impactful execution and follow-through; highly detail-oriented
• Strong growth mindset and intellectual curiosity, with a willingness to learn, flex into new areas, continuously improve and take on new challenges
• Self-starter and solution-oriented; ability to prioritize and work independently with minimal supervision and can-do attitude to get things done
• Ability to balance strong creativity and analytical thinking
• Flexibility and adaptability to changing needs of customers and the business
• Bachelor’s degree; MBA nice-to-have

What You’ll Be Working On

• Own and scale the customer experience strategy that converts Dropbox customers into advocates – both for individual users as well as strategic team customers.
• Coordinate all virtual and in person customer advocate experience events.
• Own and scale the customer advocacy program by owning the end-to-end internal relationships and pipeline strategy that converts managed accounts into customers.
• Own key tools to support The Customer Reference Program – using Salesforce/CRM, ReferenceEdge, HighSpot and Influitive to manage advocacy relationships.
• Support the Customer Champions Program, Customer Advisory board, and Advocate community, supporting the engagement and identification of references and customer story candidates as they emerge at event experiences (such as Work in Progress, product launches, The Drop series, and more)
• Travel and execute various in-person events, including managing all communications, briefings (internally and externally), creating workback plans, budgets, and event follow-up.
• Work with internal teams to ensure that the customer experience is included at all existing events.
• Support sales and accounts efforts through field & channel by ensuring that relevant customers are invited to advocacy activities and that those activities support sales and accounts needs.

Help maintain team budget operations, submit POs, and apply invoices

Apply Now!

Notes

Our employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.