Virtual Customer Success Partner Sap Signavio (Remote)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

This is a parental leave cover with a limited contract.

All SAP Locations in Germany like Berlin, Hamburg, Ratingen near Düsseldorf, Eschborn near Frankfurt, Walldorf near Heidelberg, Gerlingen near Stuttgart, Hallbergmoos near Munich etc. are possible.

YOUR FUTURE ROLE

In this role you will be working in a cross-functional team in charge of 4,500 SAP Signavio customers globally. The Virtual Customer Success team strives to embody customer focus, collaboration, and trust. We are looking for people who share our passion for creating products that people love to use. To thrive in this role, you are someone who appreciates proactiveness, close collaboration, open communication, and holistic solutions.

• Manage the overall customer relationship in alignment with internal stakeholders, such as Sales, Product Management, Professional Services and Renewal Executives
• Engage with customers in a pooled model and proactively manage your own customer portfolio by delivering both 1:1 and 1:many sessions
• Be accountable for your customers’ overall success, including administrative topics, ensuring adoption and renewal of SAP Signavio solutions
• Improve customer facing processes and scalable outreaches
• Act as an interface between Product Management and the customer to drive product development and improvements
• Share insights about customer use cases and issues with SAP Signavio strategists
• Create scalable content, such as best practices and Community articles

YOUR PROFILE

• Prior experience in Customer Service or in a customer facing role
• Proven ability to collaborate, build strong relationships and lead communication campaigns
• Proven ability to proactively engage across functions (Sales, Services, Marketing, Product Management & others) to support a customer community
• Excellent organizational, time management, and communication skills
• Experience in email marketing and content creation
• Experience in SAP Signavio usage, business process management / business process consulting (optional)
• Passion for innovation, customers and their success
• Proficient communication and presentation skills in German and English

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 402698 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Full Time or Part Time