Head Of Product Management (Remote)

Head Of Product Management | Everise Bpo Services |Worldwide

Key Responsibilities:

Product Strategy and Vision:

Define and communicate a compelling product vision and roadmap thataligns with the company overall mission and objectives.

Head Of Product Management | Everise Bpo Services | Worldwide

Key Responsibilities:

Product Strategy and Vision:

Define and communicate a compelling product vision and roadmap that aligns with the company overall mission and objectives.
Identify key customer problems and opportunities in the contact center automation domain; prioritize initiatives based on market research, customer feedback, and business goals.

Product Development and Execution:

Lead a team of product managers to translate the product vision into actionable product requirements, collaborating closely with engineering, data science, and design teams.
Oversee the end-to-end product lifecycle, from concept and requirements gathering to launch, optimization, and iteration.
Ensure the use of best practices in agile development, leveraging metrics to monitor progress and improve performance.

Market Analysis and Customer Insights:

Conduct regular market analysis, competitive benchmarking, and customer research to inform product decisions and ensure our platform remains highly differentiated.
Champion the voice of the customer, working with user research and customer success teams to understand customer pain points and refine product direction accordingly.

AI/ML/NLP Product Leadership:

Drive the development of AI-driven features, including natural language processing (NLP), machine learning (ML) models, and real-time analytics, to enhance the platform’s automation and personalization capabilities.
Collaborate with data science and engineering teams to ensure that AI/ML models are effectively integrated into the product, balancing innovation with practical application and usability.

Go-To-Market and Product Marketing Alignment:

Partner with GTM and Product Marketing teams to develop effective positioning, messaging, and launch strategies that clearly articulate our products value propositions.
Develop and execute product launches that drive user adoption, engage stakeholders, and maximize customer acquisition and retention.

Stakeholder and Cross-functional Collaboration:

Serve as the primary point of contact for executive leadership, providing updates on product strategy, roadmap, and performance.
Foster strong relationships with partners, sales, customer success, and operations teams to drive alignment on priorities, enable successful rollouts, and optimize the customer journey.

Performance and Success Metrics:

Define key success metrics and KPIs for each stage of the product lifecycle; use data to make informed decisions and refine product strategy.
Continuously evaluate product performance, utilizing analytics and feedback to drive feature improvements and ensure the product meets or exceeds customer expectations.

Requirements:

Experience: 10 to 15 years of product management experience in B2B SaaS, with at least 5 years leading platform products focused on AI/ML/NLP.
Domain Expertise: Proven experience in building and scaling products in customer experience space or conversational AI space is highly preferred.
Technical Knowledge: Strong understanding of AI/ML, NLP, and real-time data analytics; experience collaborating with data science teams to develop and launch data-driven features.
Leadership Skills: Demonstrated experience leading and mentoring product teams, with a strong ability to influence cross-functional teams and foster a collaborative work environment.
Strategic Thinking: Exceptional problem-solving skills and a track record of developing successful product strategies that align with business goals.
GTM and Product Marketing Collaboration: Significant experience partnering with marketing teams to develop and execute GTM strategies, launch plans, and customer engagement initiatives.
Analytical and Data-Driven: Proficiency in using data analytics to drive product decisions and measure impact, with a solid understanding of relevant KPIs and metrics.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex ideas and influence stakeholders at all levels.
Education: Bachelors degree in Business, Engineering, Computer Science, or related field; MBA or advanced degree is a plus.