Manager Operations (Remote)

Manager – Operations, Buenos Aires, Argentina

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

The Operations Manager will be responsible for providing operational and business development support to both existing and new clients, ensuring alignment with the company’s service level agreements. This is a dynamic, hands-on role that encompasses both sales and operational functions for the region, focusing on driving growth and enhancing service delivery.

Key Responsibilities:

• Oversee day-to-day operational tasks for Latin America (Spanish speakers’ countries) based clients, including managing reservations, relocations, claims, and complaints resolution. Ensure seamless coordination between suppliers, third-party vendors, and TBO headquarters in Dubai and India. Manage strategic accounts to enhance product offerings and maximize revenue, interacting closely with local clients and regional vendors to implement product-specific strategies.
• Maintain a high level of client satisfaction by conducting regular check-ins, product training sessions, and addressing any service concerns promptly.
• Stay up to date with the company’s products, market trends, and customer demand to better serve clients and maintain a competitive edge.
• Facilitate communication between Sales, Operations, Product, and Finance teams, supporting the Latam managers to ensure smooth operations, anticipate challenges, and provide effective solutions when necessary.

Core Competencies:

• Results-driven with a focus on achieving operational and business objectives
• Strong planning, organization, and analytical skills
• Excellent team player with strong interpersonal communication skills
• Proactive, self-motivated, and able to work autonomously
• Strong problem-solving abilities and attention to detail

Qualifications & Experience:

• Fluency in English
• Minimum of 5 years’ experience in the travel industry, preferably in both sales support and operations roles
• Comprehensive understanding of travel booking systems and distribution channels
• In-depth knowledge of the Brazilian travel market, including challenges and opportunities
• Proven ability to manage multiple projects in a fast-paced environment with exceptional organizational skills and attention to detail
• Strong communication skills in both written and spoken English and Portuguese
• Proficiency in Microsoft Office (Windows 10

Do you have what it takes (Must Haves)

• 1-4 Years experience in a Customer Service / BPO / Reservations Sales Role
• Good Communication Skills
• Travel Industry Experience preferred.