Program Manager Wfh (Remote)

We are a prominent organization in the hearing care sector, dedicated to enhancing the quality of life for countless individuals by offering innovative hearing solutions. We are currently in search of a proactive and strategic leader to spearhead the development and execution of our Remote Care Programs, encompassing Telehealth and HearAssist. This pivotal role entails collaboration with various internal teams to ensure effective implementation, regulatory adherence, and continuous enhancement of these programs, with an emphasis on delivering outstanding client experiences.

Key Responsibilities

• Lead the strategic development and launch of Remote Care Programs, partnering with essential stakeholders such as Field Management, Operations, Marketing, Legal, and Professional Development.
• Oversee the formation of committees for the Remote Care Programs, ensuring compliance with healthcare regulations, including HIPAA and telemedicine standards.
• Create and maintain robust processes for auditing, reporting, and collecting patient feedback to guarantee the highest quality of care.
• Deliver onboarding and ongoing support for center teams utilizing the programs, collaborating with Professional Development to produce training materials.
• Establish best practice guidelines for program management, focusing on client portals and audiological assessment tools to provide a seamless experience.
• Collaborate with Insurance Teams to ensure precise coding, documentation, and reimbursement practices meet insurance expectations.
• Develop and oversee budgets for the programs, monitoring and reporting on financial performance, including costs, revenue, and ROI.
• Identify potential expansion opportunities for the telehealth program by introducing new services or targeting specific populations.
• Uphold and promote our organizational culture by adhering to our core values of collaboration, innovation, and impactful solutions.

Required Skills

• A keen eye for detail with a strong emphasis on accuracy.
• Exceptional written communication skills, capable of conveying complex information succinctly.
• Ability to excel in a dynamic environment, demonstrating efficiency and independence.
• Strong adaptability and problem-solving capabilities.
• Retail experience is advantageous.

Qualifications

• 3-5 years of relevant experience.
• Availability for evening and weekend work, with some travel required.

Career Growth Opportunities

We are committed to fostering professional development through comprehensive training and support, enabling employees to advance their careers within our organization.

Company Culture And Values

Our organization champions collaboration, innovation, and impactful solutions. We cultivate a work environment that emphasizes teamwork and strives for excellence in service delivery, while also promoting diversity, equity, and inclusion initiatives.

Compensation And Benefits

• Comprehensive Benefits Package
• Paid Holidays & Paid Time Off (PTO)
• 401(k) Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

Salary: (75,000 – )90,000

Join us in making a difference in the hearing care industry while being part of a reputable organization that values innovative solutions and teamwork.

Employment Type: Full-Time