Research Specialist (Remote)

Join our dynamic team as a Research Specialist and play a pivotal role in identifying new opportunities, tools, and technologies that drive innovation and elevate our processes. If you thrive on in-depth analysis, testing new solutions, and collaborating across teams to solve challenges, this is the perfect opportunity for you!

What We’ll Do Together:

Research:

• Conduct in-depth research on companies, products, tools, technologies, frameworks, and industries, delivering actionable insights to stakeholders.
• Analyze trends, emerging technologies, and best practices in customer support and process optimization for BPO.
• Investigate competitor strategies and monitor market developments to support R&D initiatives.

Testing:

• Test and evaluate new tools, technologies, and frameworks to improve service delivery, reduce costs, and enhance customer satisfaction.
• Oversee pilot programs for new tools and assess their effectiveness to inform implementation decisions.

Stakeholder Collaboration:

• Partner with cross-departmental stakeholders to identify and implement innovative solutions for operational challenges.
• Present findings and recommendations to ensure alignment on objectives and feasibility.

What You Need:

• Fluent communication skills in written and spoken English (at least C1), fluent Ukrainian;
• 4+ years of research or analytical experience, ideally in customer support or customer service.
• Strong analytical skills, with expertise in data analysis, process mapping, and project management.
• A technology-driven mindset with a passion for discovering and testing new tools, frameworks, and products.
• Knowledge of emerging customer support technologies (e.g., AI, automation, CX tools) and a commitment to continuous improvement.
• Proficiency in working with advanced information sources beyond basic searches.
• Familiarity with implementation frameworks and experience driving successful tool adoption.
• Excellent communication and presentation skills to effectively share insights with diverse audiences.

Benefits and Perks:

• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, weʼve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.