Field Service Engineer (Remote)

Field Service Engineer | CY Partners | UK

Field Service Engineer (Laboratory Instrumentation)
Location: Midlands, UK
Salary: Competitive + Company Car + Daily Allowance
Contract Type: Full-Time
Are you an experienced professional with a passion for providing exceptional service in the pharmaceutical and analytical laboratory sectors?
My client are an international analytical instrumentation manufacturer, with a great reputation for quality and service. Due to continued growth, my client is looking to hire a Field Service Engineer to play a key role in supporting cutting-edge laboratory instrumentation across the UK and Europe. The role will be UK based, predominantly in the Midlands, but will require travel to Europe 1 week in every 6.
About the Role
As a Field Service Engineer, you will:
* Deliver high-quality maintenance, qualification, and troubleshooting services for analytical laboratory instruments.
* Perform routine and non-routine PM/OQ/PQ.
* Provide prompt and effective technical support to customers.
* Collaborate with the technical team to resolve complex issues and drive service delivery improvements.
* Represent the company’s brand with professionalism and excellence.
Key Responsibilities:
* Conduct preventive maintenance, operational qualifications, and performance qualifications.
* Diagnose and repair breakdowns for dissolution and physical testing equipment.
* Support customers through remote troubleshooting and on-site visits.
* Act as a liaison between customers and the technical support team.
* Ensure customer complaints are addressed promptly and effectively.
What You Bring:
* Proven experience in a pharmaceutical analytical laboratory environment.
* Proven expertise in cGxP practices.
* Strong troubleshooting skills with a focus on dissolution and physical testing equipment.
* Autonomous working style with adherence to company guidelines.
* Commitment to maintaining high standards of quality and service.
Why Join the Company?
* Be part of a dedicated and innovative team.
* Receive ongoing training and development opportunities.
* Enjoy a competitive salary and benefits package including company car, daily allowance, broadband allowance, paid ‘overtime’.
* Contribute to advancing the pharmaceutical industry through top-tier instrumentation support.
Ready to Make an Impact?
If you’re a proactive, technically skilled professional passionate about laboratory instrumentation, we’d love to hear from you!
Join us in delivering excellence to our customers and shaping the future of laboratory service solutions.
Please apply online or contact Neil Walton at CY Partners for further information.