Customer Service Team Manager (Remote)

Customer Service Team Manager | Gigaclear | UK

If you have managed a team in retail, hospitality, or an office environment, we would love to learn more about your approach to leading one of our teams and discuss how we can support your career development and future aspirations.

Note: This is a 12 month full time matenirty cover contract. 

Note: This is an office based role and will include slight shift patterns and weekends on a rora basis (circa 1:6)

Your Role:

Lead with Insight: Leadership and people management skills are the primary focus, ensuring every customer interaction is a positive one.

Enhance the Culture: Someone who can bring energy, empathy, and professionalism to managing a team.

Performance Excellence: Utilize key performance indicators to elevate our service standards and identify skill gaps.

Who We’re Looking For:

A Passion for Service: An individual who thrives on championing the customer experience.

An Analytical Mind: Someone who appreciates the clarity that performance data provides.

What You’ll Achieve:

Elevate Service Quality: Through your leadership, our customer experience will reach new heights.

Foster Team Growth: Your guidance will be instrumental in the professional development of our team members.

Joining Gigaclear Means:

Being Part of a Vision: Contributing to a company that’s reshaping the future of broadband.

Growing Together: Advancing your career as you help our team improve and succeed.

A Supportive Culture: Working in an environment that values both its customers and its team.

We’re eager to meet candidates who are as committed to customer service excellence as we are. If you’re looking to make a significant impact in a pivotal role, Gigaclear is the place for you.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to circa 800 employees over the past 7 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution 

Income protection & life assurance 

25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!  

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice 

Unlimited access to online training and development content via our Learning Management System 

Long service benefits and monthly employee recognition 

Enhanced maternity and paternity provisions 

Flexible working environment 

Health & Wellbeing initiatives and company funded social events 

Our values

Our approach is to work guided by our mission, vision and values.

Find a way, Be committed, Do the right thing, Keep it simple.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home