Field Service Engineer (Remote)

JOB SUMMARY:

Reporting to the Field Service Engineering Supervisor this role is responsible for providing support to the Field Service Technician by providing solutions to issues that are above & beyond the FSTs technical abilities. The Field Service Engineer will launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds. The FSE is the primary provider of engineering level factory support on field service technical issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build strong, trusting relationships with the Field Service Representative team
• Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
• Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
• Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
• Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
• Complete field campaign instructions, troubleshooting guidelines and manuals
• Assist other Field Service Engineers when needed
• Perform other assigned tasks

KNOWLEDGE, SKILLS AND ABILITIES:

• Engineering level chassis, body, electrical and/or powertrain technical knowledge
• Experience in CAN communication and/or J1939 protocol
• Excellent communication and customer relation skills
• Rational decision making and problem-solving ability
• Detail oriented with a high degree of accuracy
• Proven track record of working independently, following-through and solving problems quickly
• Proven track record of working together as a team working collaboratively to solve problems
• Availability for travel depending on customer needs

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
• 5+ years of automotive manufacturer (OEM) engineering level technical service support
• 5+ years of experience in Root Cause Analysis processes & program
• 2+ years of experience using Microsoft Office suite

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance;
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
• Strong project management skills. Exposure to difficult or complex projects a plus;
• Ability to influence stakeholders;
• Effective communication and ability to communicate complex compensation details in a clear manner;
• Flexible workspaces and work hours that help you unleash the best you;
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
• The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.