Cloud Operations Engineer (Remote)

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI’s solutions integrate into every aspect of a customers’ business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

Who is ECI?

At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

ECI Software Solutions is seeking a Cloud Operations Engineer to join our Corporate IT team.

The Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI’s success.

As part of this team, you will have the ability to use your skills managing a wide array of technologies to provide a world class cloud experience to our customers. The cloud operations team is responsible for the infrastructure (compute, SAN, etc.) as well as ECI applications and 3rd party services (backups, data recovery, monitoring, patching) for a large, primarily Microsoft Windows based global delivery environment. You will be tasked with improving automation to provide the best support possible while eliminating the need to wait on people to perform tasks. This is an internal product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.

Responsibilities

• Implement and Configure Windows Servers in a complex Active Directory Environment
• Active Directory Configuration and Management, ability to diagnose AD specific issues
• Maintain Backup/Recovery Solution
• Work service requests that support our customers’ needs including scheduled maintenance, upgrades, product troubleshooting, etc.
• Participate in Patching – Windows, VMWare, 3rd Party Applications
• Respond and react to monitoring alerts to resolve issues
• Investigate and assess emerging technical solutions and best practices
• Participate in on-call rotation for after-hours support
• Help drive automation and self-healing to improve Self-Service and uptime
• Participate in strategic and tactical planning sessions
• Familiar with the Software Development Lifecycle (SDLC)
• Complies with ITSM standards and practices
• Complies with security standards and technical design
• Ensure system integrity while providing best customer service possible

Qualities And Skills Required

• Bachelor’s Degree in Computer Science, Engineering, IS
• 3-5 years’ experience in a 24×7 high-availability production environment
• Strongly prefer prior experience in Microsoft Windows (Server and Guest OS)
• Experience with virtualization technologies such as VMWare, Hyper-V
• Experience with Active Directory, SQL, VPNs, Microsoft Remote Desktop Services
• Experience with hardware or software-based firewalls, load balancers and proxy servers
• A background in automating the management of a data center environment
• Automation via Powershell, vRA, Terraform, Ansible, etc.
• Experience with cloud-based IAAS (AWS, Azure, IBM Cloud)
• Ability to script using Powershell and other common scripting languages
• Ability to plan out new Software rollout and execute
• Strong time management skills
• Excellent oral and written communication skills to share information with Product Stakeholders
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
• Strong interpersonal and team building skills
• The desire to take advantage of training and learning opportunities

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.