Chief Operating Officer (Remote)

Chief Operating Officer | Absolute Immigration Services | Australia

About Us

With 23 years of delivering immigration solutions, Absolute Immigration is known as a trusted advisor to a diverse range of clients. Our people-first approach filters through our team culture and directly to our valued clients and applicants who are the ultimate purpose of our organisation. We are all about helping people and helping businesses with the challenges that they face.

Our CEO, Jamie Lingham, has been recognised in Doyle’s Guide as a leading immigration expert for two consecutive years (2023 and 2024) and was awarded the TEMI Wellbeing Award in 2020 for his outstanding commitment to our team engagement and wellbeing.

We respect that every client has a unique set of needs and circumstances and we work to these accordingly, whether they are an individual, a family or a business employing one or more migrants.

At Absolute Immigration we are about People. Not Paper.

About The Role

The Chief Operating Officer, COO, will serve as the Integrator for all Absolute Immigration entities, aligning all divisions (Sales and Marketing, Operations, Finance, and Human Resources) and driving strategy and operational success. The COO will provide visionary leadership, foster innovation, and promote a culture of excellence while maintaining the company’s values of integrity and people-first principles. With experience spanning all core divisions, the COO will enhance existing systems, manage risks, and position the Absolute Immigration group for growth, both domestically and internationally.

This role is based at our Prahran office, and we offer a hybrid working model.

Broadly speaking, your duties will include:

• Work closely with the CEO to develop and implement long-term business strategies, setting both financial and operational goals for the entire organisation via annual Business Plans and budgeting, aligned with the organisation’s vision, mission and objectives for all entities under the Absolute Immigration Group.
• Ensure smooth operation of all entities, with each division working towards common objectives, with a focus on automation and improving efficiencies. Monitor and evaluate performance to ensure that targets are being met.
• Foster a culture of collaboration and high performance across all entities and divisions.
• Oversee risk management practices across all divisions, ensuring compliance with regulatory frameworks and industry-specific legislation.
• Lead and manage company-wide change initiatives to adapt to industry shifts, new regulations, or organisational needs.
• Serve as a mentor to division heads, fostering an environment of continuous learning and professional development. Provide regular feedback and coaching.
• Liaise with the external IT provider and oversee the IT function.

About You

Proven experience in: 

• business expansion, domestically and internationally;
• working as a Chief Operating Officer;
• planning, organising, and managing business planning, budgets and strategy; 
• all aspects of running a business – sales, marketing, finance, operations, and human resources;
• working in a variety of industries, including a service delivery industry; 
• managing and mentoring divisions Managers;
• implementing automation and process improvement initiatives.

The COO must display strong and professional communication skills, excellent analytical, problem-solving, and be able to establish long-lasting relationships with clients, colleagues and leaders.

Why join the AI family?

The rewards of working in the AI Family are endless so let us tell you a bit about ourselves and what’s great about working with us:

• Competitive salary + learning budget + quarterly and annual events (our conference earlier this year was in the stunning Uluru!)
• A fantastic culture where everyone genuinely enjoys coming to work and spending time together.
• Our employee wellness program – the day off for your birthday, Employee Assistance Program, work anniversary gifts and team events, just to name a few! Check out our Perks page on our website – https://absoluteimmigration.com/careers/the-perks
• Genuine work-life balance and flexible working arrangements including the ability to work from home.
• Career development and training – we actively encourage all staff to develop and grow with us.
• Dog friendly office – bring your best friend to work with you!

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home