Customer Success Specialist (Remote)

We are looking for our next colleague to drive our successful line of CARE products. Ideally you have a holistic and solution-based sales approach as this is not ordinary transaction-based sales! We would like you to understand the value of stakeholder management and data quality – while being a proactive & result-oriented salesperson!

When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing and second to none People-First Culture.

Join a team with high aspirations.

We are looking for a Customer Success Specialist to be part of our Channel Success – CARE team. The Milestone CARE product is a complete suite of operational maintenance and support services for organizations using the Milestone surveillance products. You will get to work with a team of professionals, all eager to work in the commercial space and driven towards achieving their goals. The team fosters a culture of camaraderie, where everyone is encouraged to share ideas, provide constructive feedback, and celebrate each other’s achievements.

We will make sure you have the best working conditions to succeed while you develop personally and grow your skills. Milestone recognizes the potential of its employees and is committed to their growth and development. As a new hire, you can expect on-the-job training and training courses tailored to your specific role. This training provides you with a solid foundation and equips you with the necessary skills and knowledge to excel in your position.

This role is ideal for individuals with some prior experience, offering the opportunity to refine your skills in client communication, deal closing, revenue generation and contributing to the team’s overall success. This learning phase is crucial for building a strong foundation for developing further into commercial roles either in sales or other departments within the organization.

Your main responsibilities will be:

• Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
• Providing customers timely and accurate solutions regarding Milestone’s CARE products.
• Meeting your revenue targets
• Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues.
• Ensure a high level of data quality.
• Track progress and document the results in Salesforce

What you’ll do on a day-to-day basis:

• Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers.
• Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
• Identify training opportunities and hand off escalations to the appropriate sales team
• Ensuring a high level of data quality in our CRM system
• Conduct daily phone calls

What we imagine the ideal candidate profile to look like:

• Bachelor’s Degree preferred, but not strictly necessary.
• Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage.
• You are fluent in English and ideally speak an additional language. Proficiency in Danish, Norwegian, or Swedish is a significant advantage.
• Experience with SalesForce is an advantage.

Please note that the position is on-site at our headquarters in Brøndby, Denmark, and requires that you hold a valid Danish work visa.

Welcome to Milestone Systems

At Milestone you will experience a positive and welcoming environment with a global and diverse culture. We are more than 40 different nationalities in the Danish office alone and English is the corporate language.

We have our own gym with all the equipment you need, private health insurance and additional benefits like an amazing employee association setting up fun and exciting activities for all of us.

If you want to develop your professional competencies we offer individual development plans, where you and your manager agree on the right learning path for you. We believe in investing in our employees and providing them with opportunities for growth and development.

As our office is 5 minutes cycling from the nearest train station, we have bicycles that you can use.

We also have a flexible policy in terms of working from home.

Contact and application.

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

Interviews will be conducted in the next weeks, and we aim for a start date the February 1st, 2025. If you have any questions regarding the position, please contact Patrizia Bandiera on +45 25 52 93 45.