Account Manager (Remote)

Salary: INR 1200000-1500000 / year (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Remote

Placement Type: Full time Permanent Position

(*Note: This is a requirement for Uplers)

What do you need for this opportunity?

Must have skills required:

Crisis Management, cross selling, technical profeciency, Upselling, account servicing, Client Relationship Building, Client Relationship Management, Communication Skills, Cross functional collaboration, Account Management, Project management

Uplers is Looking for:

Roles & Responsibilities

• Conduct in-depth market research and analysis to understand the clients persona, industry, their pain & gains, preferences, and trends in the industry.
• Serve as the main point of contact in all matters related to client concerns and needs.
• Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients
• Use growth techniques to generate new business and revenue opportunities through cross-selling and upselling.
• Actively establish and maintain positive relationships with clients by providing exceptional customer experience, listening to their needs, and addressing their concerns with the right solutions to achieve long-term partnerships.
• Adherence and monitoring sales progress to ensure that revenue goals are being met.
• Track and maintain all business-related processes and reports for the client funnel. Maintain accurate client records in the system/CRM.
• Collaborate across departments such as sales, marketing, and development to ensure that the client needs are being met.
• Handle inquiries and requests from customers and address their needs
• Interact with clients and respond to important inquiries about the company’s services
• Make cold calls or perform warm outreach, using outside-the-box thinking to develop new and unique sales tactics.
• Maximize sales performance through strong relationships with clients and awareness of their needs and pain areas.
• Represent the company effectively by developing a comprehensive knowledge of its offerings
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs with the right solutions
• Find key personnel in client companies to establish profitable relationships.
• Approach potential customers to cultivate fruitful relationships.
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities.
• Participate in collaborative business meetings to update key stakeholders
• Provide continuous, constructive feedback to the marketing and tech operations team.
• Generate progress reports for clients and senior leaders within the organization
• Utilize HubSpot tools to ensure a standardized process throughout all stages of a sale
• Achieve weekly, monthly, and annual sales and activity quotas

Requirements

• Ability to work in an AU time zone (Mandatory)
• Candidate must have experience of working for a digital marketing or a Web agency. (Mandatory)
• Proven record of sales growth
• Experience in Overseas sales, customer service, and Account management skills. (AU Based)
• Strong knowledge of business and sales growth techniques
• Exceptional project management skills
• Clear verbal and written communication skills
• Enthusiasm for the company and its growth potential
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Excel, proposal creation, documentation
• Sharp negotiation
• Organizational skills
• Problem-solving skills
• Knowledge of various sales methodologies
• Growth techniques
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as HubSpot

How to apply for this opportunity?

• Register or login on our portal & fill out the application form.
• Clear the given Video Screening (30 min) and Click on ‘Apply’ to get shortlisted
• Once it’s all done, your profile will be shared with the client for the Interview round.
• When selected, just meet the client and get your exciting career started!

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don’t hesitate to apply today. We are waiting for you!