Account Manager (Remote)

Account Manager | SprintSuite | Australia

About Us

At SprintSuite, we’re more than just a software company; we’re a partner in empowering businesses to thrive. Our innovative SaaS solutions are specifically designed for contractors in the mining and industrial sectors, streamlining workflows, improving productivity, and driving success. We take pride in fostering a culture of collaboration, continuous learning, and a relentless focus on customer success.

Your Role

As an Account Manager at SprintSuite, you’ll play a key role in building strong relationships with clients while driving growth through strategic account management and sales. This is a remote role with flexibility, but some interstate travel may be required. Your responsibilities will include:

• Building and maintaining long-term relationships with clients through proactive communication and personalised support.
• Onboarding new customers and ensuring they maximise the value of our platform, providing tailored training sessions.
• Identifying and driving opportunities for up-selling and cross-selling additional features or services.
• Acting as the primary point of contact for troubleshooting and working closely with our development team to resolve issues.
• Collaborating with the sales team to convert leads into long-term accounts and assist with closing deals.
• Gathering and sharing client feedback to drive continuous product improvements and enhance the user experience.
• Contributing to the development of account management and sales strategies to grow our client base.

Requirements

• Sales mindset: A proven ability to identify opportunities and close deals within existing accounts.
• Previous experience in a client-facing role, ideally in a SaaS, mining, or engineering/fabrication environment.
• Exceptional communication and interpersonal skills, with a proactive and customer-centric approach.
• Strong problem-solving skills and the ability to navigate fast-paced, dynamic situations.
• Willingness to travel interstate when needed to onboard clients or attend key meetings.
• A passion for technology and a drive to learn and grow.

Why Join Us?

• Work with cutting-edge technology that makes a tangible impact on businesses.
• Enjoy a collaborative and inclusive environment that values innovation, diversity, and professional growth.
• Flexible, work-from-home arrangements that support a healthy work-life balance.
• Competitive salary and benefits, with a focus on career advancement opportunities.
• Regular team events, social activities, and a supportive community of colleagues.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home