Accounts Receivable Team Leader (Remote)

This position is based in Costa Rica

Position Purpose:

• Leadership and coordination of the work executed for a team of:

– Accounts Receivable analysts responsible for maintaining customer accounts and records related to various accounts receivable functions.

– Credit & Collections analysts responsible for analyzing & maintaining credit approvals and communicating credit decisions to customers.

– Sales Audit and Accounts Receivable analysts responsible for reviewing sales data and detecting errors that may be due to fraud, technology breakdowns or accounting inaccuracies in the retail/outlet stores.

• Coordinates capacity and workflow related to general accounts receivable & accounts payable activities, assigning work to the team.
• Reviews work, verifies and approves financial transactions according to established procedures.
• Interacts directly with L.L. Bean customers and Customer Satisfaction personnel to address elevated service problems with customer accounts.

We offer:

• Extraordinary employee experience
• Work from home in Costa Rica
• Fitness subsidy
• Flexible schedule
• L.L.Bean products employee discount
• Company doctor
• Tuition reimbursement
• Outdoor days (paid days to enjoy outdoor activities)
• Asociación solidarista
• Life and medical insurance (including dental plan)

About the role:

• Assume responsibility for coordination of the Accounts Receivable processing.
• Plan workflow to ensure that payments, financial adjustments, discount requests, billing requests management reporting are processed in an accurate and timely manner.
• Audit Accounts Receivable analysts work to ensure transactions are processed completely and accurately.
• Regularly review the aging of accounts receivable balances.
• Assist with monthly status reports, closing and related fiscal and tax audits.
• Assist in the solution of high complex issues related to all retail/outlet stores daily sales and daily bank deposits.
• Help to design and maintain reports that provide reliable information to support business processes and decision-making around the retail/outlet stores daily sales and daily bank deposits.
• Review daily reports, including but not limited to: financial summaries, error reports, void reports and control reports.
• Work directly with retail/outlet store management and IT personnel to resolve all sales and cash issues.
• Maintain procedures concerning credit approval on corporate accounts.
• Analyze corporate requests and usage of credit information services.
• Evaluate credit report volumes and make recommendations for credit reporting services.
• Team Player and steps in to manage excess work and act as backup to cover team resource gaps as needed it.
• Make recommendations to improve existing procedures/processes based on best practices, standardization, models, new concepts and ideas.
• Updates and improves existing reports to maximize usefulness and accuracy of data.
• Manage the Accounts Receivable e-mail account, distributing the work into the team and replying to general issues not assigned to a specific role.
• Being the owner to run the Process Management Model in the AR Team
• Participates in ad hoc projects and analysis as requested.
• Direct leadership of the AR Team Members (including performance evaluations, feedback, performance guidance, etc)
• Internal Mobility Management: Facilitate internal transfers and promotions and support employee career development and succession planning.
• Maintain and update the SharePoint AR page, ensuring all content is accurate, relevant, and accessible to team members.

Performance Expectations:

• Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers. Be able to identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers.
• Communicate issues/concerns to leaders in a timely matter.
• Ability to mine, analyze and present data to support informed decision making
• Constantly question the status quo and provide suggestions to improve existing processes.
• Actively provide guidance and support to other analysts.
• Demonstrate the required level of proficiency for the key competencies for the position.
• Demonstrate Integrity and Commitment values to achieve results.

About you:

Education level: Bachelor degree in Accounting, Finance, Business Administration or related field.

Minimums years of experience in leadership: 2-3 years of experience in related fields.

English level: Advanced (C1)

Qualifications and skills:

• Microsoft Office (primarily Excel) – Advanced
• Continues improvement mindset – Advanced
• Attention to Detail – Advanced
• Results Oriented – Advanced
• Innovation and Continuous Improvement mindset – Advanced
• Customer Focus – Advanced
• Learning agility – Advanced
• Self-development and learning desire – Advanced
• Team Player – Advanced
• Technical Skills – Advanced
• Analytical skills – Advanced
• Communication Skills – Advanced
• Problem Solving – Advanced
• Decision making – Intermediate
• Business Knowledge – Intermediate
• Mentoring – Intermediate
• Nice to have: Procure-to-Pay, Order-to-Cash and SAP process experience (Finance modules)