First Help Financial
Administrative Assistant Call Center (Remote)
Administrative Assistant Call Center | First Help Financial | United States
First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.
Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Administrative Assistant
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Manager
Schedule: Monday to Friday 9:00 AM – 5:30 PM EST
Compensation: $16.00/hour plus bonus
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth!
Your responsibilities would be, but are not limited to:
- Calling insurance providers to verify insurance binders
- Sorts emails received to the department inboxes and notates accounts accordingly.
- Monitor faxes, emails, and shared email inboxes
- Verifies and files away documents received for client processes
- Follows up with management and Customer Service Associate’s regarding missing documents for client processes
- Follows up with management and Customer Service Associate’s regarding callback requests
- Send, receive and verify documents required for signature through e-sign vendor
- Assists Inside and Outside sales with any pay off requests and letters of guarantee
- Assists with applying payments as necessary
- Assists Management with department projects
- Additional responsibilities and projects may apply
What you bring:
- Ability to multitask
- Detail Oriented
- Proficient with Microsoft Office suite
- Excellent Communication skills
- 1 Year Customer Service Preferred
- Data Entry Experience Preferred
This opportunity comes with a generous base salary, annual bonus, medical/dental/vision insurance (among other health and welfare benefits) and a company match to your retirement plan!
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
About FHF…
- Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement
- Culture – We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.