Client Account Manager (Remote)
Client Account Manager | Blue Corona | USA |
As Client Account Manager, you serve as the go-to point of contact for our valued clients. You are responsible for retaining clients, ensuring client satisfaction and growing revenues within your existing account base. You are responsible for guiding the strategic direction of your clients, helping them generate more leads and more revenue while optimizing their marketing costs and differentiating their brands in the market. Your goal is to become the trusted advisor, building long-lasting, strong relationships with your clients.
The Role:
- The Client Account Manager role plays an integral part in both client growth and company growth. Responsibilities include:
- Understanding clients’ businesses, goals, and challenges as if they were your own and becoming the trusted advisor of the clients
- Defining and driving the marketing strategy for each client
- Providing actionable insights and proactive recommendations based on performance and results
- Meeting with clients on a monthly basis (minimum)
- Communicating via phone/email with clients on a weekly basis
- Ensuring customer satisfaction and client retention
- Expanding client relationships by growing services delivered and revenues generated within accounts
- Generating client referrals that result in new Blue Corona clients
- Staying up-to-date with the latest digital marketing trends and market shifts
- Staying up-to-date with client industry trends and market shifts
- Building strong relationships with both clients and the Blue Corona team
The Ideal Candidate:
At Blue Corona, we’re looking for a self-driven Client Account Manager who isn’t afraid to take on new challenges. As a fun, family-like work environment, we’re seeking someone who has:
- A strong work ethic and a “do whatever it takes to get the job done” attitude
- A passion for helping businesses grow
- Exceptional customer service and relationship-building skills
- Ability to analyze and interpret various forms of data
- Ability to solve complex problems and resolve conflicts
- Exemplary organizational, attention-to-detail, time-management, and follow-up skills
- A 4-year college degree (an advanced degree is desirable)
- A minimum of 2 years’ work experience in digital marketing or related fields
- Excellent written and oral communication skills
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
About Blue Corona
Founded in 2008, Blue Corona is a full-service digital marketing agency helping residential service companies increase their leads and sales, optimize their marketing costs, and differentiate their brands online. Blue Corona was recently named one of Inc. 500 2021 Best Workplaces and Charlotte Business Journal’s Best Places to Work (large companies), is a member of the prestigious Inc. 5000 Hall of Fame, and is a Google Premier Partner.
Blue Corona is now a remote-first company, which means work outside of an office will be the primary working environment for most employees. Being remote-first also means the locations of our employees are intentional. but flexible. Blue Corona is authorized to do business in many, but not all, states. If you are not located in Eastern Standard Time, Central Standard Time or able to work from a state where Blue Corona is registered, you will not be eligible for employment.
