Client Service Manager (Remote)

Client Service Manager | LABEL AISHWARYRIKA | India

Job Title: Client Servicing Manager
Location: Work From Home (Candidates from Mumbai region only)
Company: Label Aishwaryrika Pvt. Ltd.

Job Summary:
We are seeking a Client Servicing Manager to ensure seamless customer interaction, efficient query resolution, and an exceptional post-sales experience. This role is key to upholding the brand’s commitment to delivering outstanding customer satisfaction for both online and offline clients.

Primary Responsibilities:

• Respond promptly to customer queries regarding product availability, order status, and other concerns across communication channels (calls, WhatsApp, and emails).
• Maintain Turnaround Time (TAT) standards while providing clear, courteous, and timely resolutions.
• Address customer grievances efficiently, escalating to relevant departments where necessary, and follow up to ensure closure.
• Manage outbound communications for updates, follow-ups, and critical concern resolutions, ensuring personalized interaction.
• Stay updated on processes and policies as per SOPs, providing proactive solutions aligned with customer expectations.
• Deliver exceptional post-sales service that drives customer delight, retention, and strengthens brand presence, while fostering positive word-of-mouth through professional interactions, and contributing to enhanced brand loyalty and recognition.

Skills and Qualifications:

• Strong written and verbal communication skills, with fluency in grammatically correct English.
• Skilled at empathizing with customer concerns, delivering tailored solutions, and maintaining accurate records using customer management software.
• Proficient in Microsoft Outlook, Word, and Excel.
• Demonstrated ability to independently manage responsibilities, take ownership of tasks, and proactively solve problems to enhance customer satisfaction and loyalty.
• Bachelor’s degree (Graduate) or Postgraduate (PG) with at least 2 years of experience in customer service, preferably managing both online and offline client bases.

Join us to create delightful customer experiences and be a key part of our brand’s growing legacy!

Job Types: Full-time, Permanent

Pay: From ₹275,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Required)

Experience:

• Client Servicing: 2 years (Required)
• Organizational skills: 1 year (Required)
• Customer support: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: Remote

Speak with the employer
+91 9535225679
Expected Start Date: 15/01/2025

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home