Client Success Manager (Remote)

Client Success Manager | Amplify Solutions | Canada

DESCRIPTION

We are seeking a self-motivated individual with...

Client Success Manager | Amplify Solutions | Canada

DESCRIPTION

We are seeking a self-motivated individual with a strong technical background and a passion for continual improvement and learning. In this role, you will be responsible for managing our client relationships while acting as the bridge between Sales and Operations. As the successful candidate, you will be responsible for applying your skills to both internal initiatives and external initiatives.

COMPANY VALUES

We Understand the ‘Why’ – We always try to understand why our work matters and how it helps others.
We Embrace Simplicity – We like to keep things simple and avoid unnecessary complexity. We believe that simple solutions are often the best.
We Continuous Improve – We’re always looking for ways to get better, both in our work and in our personal lives.
We Care – We want to enjoy life and work, we push for results and value, and enjoy flexibility.
We Figure it Out – We look to find our own path and use available resources to make it happen.

*APPLICATION REQUIREMENT* For any applicant to be considered, an email will need to be sent to hr@amplify-solutions.ca explaining their alignment to our ‘Company Values’ and how they see themselves being a strong fit at Amplify.

A DAY IN THE LIFE

Lives in our internal CRM for logging all client interactions, tasks, time entries, and developments
Create and manage development requests for internal and client systems
Acts as the project manager for client implementations and ongoing developments
Manage Client Meetings – Agendas, Preparing, and Meeting Notes/Debrief
Requirement gathering and analysis of client needs
Apply critical thinking to understand systems and projects

ROLE SPECIFICS

Own overall relationship with assigned clients
Ensure retention and satisfaction of all assigned clients
Aid clients in achieving their goals
Manages the client relationship and acts as the bridge between Sales and Operations
Responsible for managing client budgets and prioritization of developments
Continuously learn and deepen understanding of Dynamics 365 and PowerApps
Responsible for client feedback and setting expectations
Analysis of Clients system and requests to ensure we are driving the most value we can

EXPERIENCE & BACKGROUND