• Description:* Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction

Define, configure and test core laboratory/hospital software solutions for designs of intermediate or moderate complexity.

Develop use cases, requirements and specifications for new and existing system design.

Evaluates and defines product changes to resolve customer issues and provide input on new functionality of moderate complexity projects.

May leads technical discussions.

Participates in investigations to timely determine root causes for moderately complex issues that may cross multiple products.

Performs software installation and configuration; test laboratory workflows; creation and maintenance of business rules; verification of system and instrument interfaces Generates input to service personnel Reviews technical risks and take appropriate action. Reviews and provides input into risk management documentation including FMEA and risk analyses. Description 

Become a trusted advisor to customers 

Identify customer needs, propose solutions, and resolve problems 

Provide feature/ product enhancement input based on customer feedback 

Maintain and assume accountability for a culture of high customer service

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Execute project work plans with a focus on timely completion & risk mitigation 

Track and report on assigned project aspects on a regular basis 

Configure and integrate products to customer specifications; deliver training 

Provide customer support assistance, as needed 

Revise and keep up to date, all project documents and systems of record 

Participate in team and customer meetings effectively 

Be available for potential shift work and travel to client sites up to 80% of the time

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.