Clinical Program Manager (Remote)

Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level


Clinical Program Manager (Remote)

Clinical Program Manager | Childhelp® | United States

Position Summary

Oversees Hotline clinical operations and ensures consistency in crisis intervention practices of counselors, as well consistency in the hotline supervisory team of implementing clinical practices; oversees onboarding and ongoing training curriculum; secures and managers a team of interns; conducts quality review activities and measures compliance; and creates relevant and up to date clinical training materials and conducts internal and external presentations.

This position has 2-4 direct reports.

Essential Functions

Program Management (90%)

Implements program strategies to successfully achieve goals and objectives for the program, at the direction of the Director:

  • Designs, develops, delivers, evaluates and continuously improves clinical training curriculum and team members who deliver the content
  • Completes quality review checks and reports results toward established goalsOversees internship curriculum for Master’s program students and meets on a regular basis to provide clinical supervision as indicated by the educational institution
  • Works with supervisory team to ensure trauma-informed practices are adhered to on the supervisory and counselor teams
  • Conducts small group wellness and learning activities to increase staff resilience and reduce burnout
  • Ensures that program activities operate within the policies and procedures of Childhelp and continually updates policies at the direction of the Director
  • Ensures program activities comply with all relevant legislation, professional standards, and contractual requirements
  • Oversees the collection and maintenance of records regarding help seekers of the program, according to the confidentiality and privacy policies of Childhelp
  • Reports information to appropriate authorities, when legally bound to do so
  • Informs the supervisory team on setting crisis intervention standards and practice
  • Collaborates with contracted qualitative researcher to ensure clinical best practices
  • Oversee and manage Youth Advisory Committee, including recruitment, onboarding, and all meetings/activities Document and report on progress and feedback from YAC members

Miscellaneous (10%)

  • Participates in assigned work teams, as requested and appropriate
  • Attends all staff and leadership staff meetings
  • Coordinates special projects
  • Participates in on-call coverage as needed



  • Master’s degree in counseling, social work, or other related field
  • Minimum of three years’ progressive work experience in clinical supervision
  • Understanding the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
  • Understanding counseling ethical guidelines and boundaries
  • Knowledge of laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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