Cloud Support Engineer (Remote)

Cloud Support Engineer | AC3 | Australia

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run and optimise and talent management.
We’re a company that believes in doing the right thing by our customers and each other, and delivering on our promises. Beyond getting to work with cool tech and cool clients, you’ll also find real recognition and flexible work that works for you.

About the role

The CloudOps Engineering Team are experienced technology enthusiasts, helping customers resolve technical faults across multiple cloud platforms to realise the potential of technology. To ensure our customers always receive the highest standard of support they love and expect, in this role you’ll be part of a team of technical engineers, supporting customer environments and ensuring maximum uptime.

You will be responsible for:

• Providing technical support either by telephone, live chat or ITSM tooling.
• Develop and maintain specialist knowledge and skill in supported products and in services associated with supported products, as required.
• Identify more complex technical issues for escalation to specialised staff and vendors and effectively leverage the pre-established escalation process.
• Maintaining current knowledge and hands-on skills for key technologies that are in use by AC3 customers.  

Essential Skills & experience

• 5+ years experience as a Systems Administrator managing Windows and Linux server operating systems.
• 5+ years experience with AWS and VMware based cloud platforms.
• Strong experience with CLI in AWS and Linux
• Experience supporting multiple customers across multiple platforms.
• Experience using Service management tools, preferably ServiceNow.

Culture

As #4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:

• Own It: If I say I’m going to do it, I do it. And I give it my all.
• Better It: I take the current status quo and make it better.
• Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
• Enjoy It: I take my work seriously, but don’t take myself too seriously.

We’d love for you to experience the AC3 way for yourself!

Benefits

• Genuine flexibility and work/life balance
• Company benefits including discounted lifestyle services such as novated leasing and health insurance
• Convenient Sydney CBD location – Brand new offices
• Work with proactive and open minded leadership that genuinely care and collaborate to create effective outcomes
• Work for an organisation that prioritises company culture and employee satisfaction
• $115,000 – $125,000 Base + Super + Allowances + Paid On-Call + Bonus

If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Every position at AC3 will require to undergo a National Police Check.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home