Consumer Experience Specialist Customer Service (Remote)

Consumer Experience Specialist Customer Service | truLOCAL Inc.| Worldwide

Company Overview

Consumer Experience Specialist Customer Service | truLOCAL Inc. | Worldwide

Company Overview

Founded in February 2016, truLOCAL is an online marketplace that connects health-conscious consumers to local suppliers, giving them a more convenient way to access clean, locally raised meat products. Fully customizable and tailored to each individual’s personal lifestyle, all orders are placed online with the ability to select everything from box size to frequency of deliveries, including the contents of each box. Shipping all across Ontario, Alberta, and British Columbia – truLOCAL is a game changer in a relatively slow-moving industry.

Job Description

truLOCAL is looking for a Consumer Experience Specialist (CES) to join our team and help oversee every aspect of the customer experience. The CES will be responsible for managing assigned customer accounts, increasing customer retention as well as ensuring all current and potential customers have an exceptional experience interacting with our brand via email and phone. We are looking for an individual who is very strong in communication skills, lives and breathes the truLOCAL brand, and is ready to seize every opportunity to “wow” those that interact with our brand.

ROLES AND RESPONSIBILITIES:

The roles and responsibilities of the Consumer Experience Specialist include, but are not limited to:

Consumer Experience

Manage all aspects of assigned customer accounts
Support day to day administrative functions of the Customer Relationship Management solution
Handle customer concerns and questions in an effective and efficient manner via email, phone call
Go above and beyond to create relationships with every interaction
Help to promote a clean, organized, safe, and comfortable working environment for all employees.

Communication & Problem Solving

Communicate and coordinate consumer concerns across all internal Departments (Including Consumer Experience, Marketing & Sales, Web Development and Fulfillment)
Assist all internal Departments with any questions or concerns regarding the overall consumer experience
Quickly assess customer concerns and situations on the fly, and act accordingly

QUALIFICATIONS AND EXPERIENCE:

Professional-level English language skills are required in both written and oral communication
Minimum of 2-3 years of experience working directly with customers
Understanding of Customer Relationship Management software (Salesforce) an asset
Proficiency in MS software, including Outlook, Word & Excel
Must be available to work evenings if needed

*3-Month Contract

*Required Shift: 8:30-4:30PM EST , Monday – Friday

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: $20.00 per hour

Flexible language requirement: