Residential Management Group Limited / RMG
Contact Centre Advisor (Remote)
Contact Centre Advisor | Residential Management Group Limited / RMG | UK
Customer Service Advisor
Salary: £21,328.16 – £24,172.92
Do you excel at giving a first class service to your customers? Are you looking for a role that offers the opportunity to build upon your existing customer service skills?
Residential Management Group is growing and its Customer Service Centre has exciting opportunities for permanent Customer Service Advisor, based in Northwich.
The next start date is Monday 7th August 2023.
You must be able to work a rota’d shift between 8am and 8pm and be fluent in both written and spoken English.
What do we have to offer you?
- A 37.5 or 42.5 hour working week
- A competitive salary of £21,328.16 – £24,172.92 (dependent upon contractual hours)
- 25 days holiday plus Bank Holidays plus your birthday off!
- Free onsite parking
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
- Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Services colleagues and become the voice of RM. You’ll be confident building rapport with our customers, answering a variety queries relating to their properties and accounts
What will I be doing day to day?
- Receive, understand and assess inbound customer contacts (phone, email or online chat) and provide advice, guidance and services/solutions to meet customer needs.
- Ensure all transactions with customers are accurately recorded on their computer-based records.
- Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.
What hours will I be working?
Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working a shift rotation working between 8am and 8pm, Monday to Friday, working 1 weekend in 4, with 2 days off in lieu. You must be able to work between 8am and 8pm.
What are we looking for from you?
Over and above anything else we’re looking for self-motivated people with a positive attitude. Previous customer service experience is advantageous but if you have the right skills and attitude, we think you’ll go far and will provide all the training you need to develop your career in customer service.
It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we’re looking for…
- First class customer service skills
- Excellent listening skills
- Excellent communication skills both written and verbal
- Working knowledge of Outlook, Excel and Word
- Able to carry out instructions quickly and accurately
- Good organisational skills with the ability to work to deadlines
What other benefits do we offer?
- Employee Well-being initiatives, including free fruit
- Generous pension scheme, matched up to 6%
- Life assurance – 4 x annual salary
- Free eye tests
- Cycle to work scheme
- Electric car charging points on site
- Two paid volunteer days per year
- Employee loans
- Employee Assistance Programme – access to free confidential advice on matters important to you
- Paid Refer a Friend Scheme – earn up to £1,000 per referral
- Corporate Social Responsibility events throughout the year
- Sponsorship for study and professional qualifications (up to 5 study days)
- RMG embraces diversity and equal opportunity in the workplace.