Ready to help build a more sustainable future through electric vehicles? Then we want to talk to you!

EV Connect believes in electricity as a fuel to help solve the challenges we face with climate change and pollution. That’s why we’ve developed the premier software platform for launching and running an EV charging business. Our platform gives businesses and organizations everywhere the flexible and feature-rich tools they need to build world-class charging experiences for their rapidly growing number of EV drivers.

About the Role:

We are seeking a talented Customer Education Lead to join us. As a Customer Education Lead you will join the Product team where you will be responsible for creating compelling learning tools and content for our customers (and their customers) that enables them to use and learn our products and services.

The electrification of transportation is an exciting and rapidly evolving industry. The ideal candidate for this position is one who enjoys a fast-paced work environment, is outcome driven, approaches work in a collaborative manner, embraces and promotes change, and exhibits exceptional levels of ownership in their work.

Key Responsibilities:

Your key responsibility is to own and drive key performance indicators including User NPS of Learning Resources, Engagement Metrics of Learning Resources, and Inbound Product Support Questions to our support team. You will accomplish this by:

• Developing multimedia digital content to help EV Connect customers to get the most value out of our software platform, including troubleshooting guides, how-tos, FAQs, release notes, and other documentation accessed by our customers
• Educating users on new functionality from planning through post-launch analytics
• Helping other product team members create their own documentation by developing and teaching best practices
• Improving content quality, maintainability, and usability
• Being relentlessly determined to find new, more efficient ways for us to improve the customer learning experience
• Building and leveraging strong relationships with multiple stakeholders to gather input and share best practices

We’re looking for someone who has:

• 2+ Years Experience developing customer facing digital content (written, recorded demo videos, etc)
• Excellent verbal and written communication skills
• Some experience with short video production (for example, self recorded product demos with light editing)
• Web savvy with light coding experience (for example, customizing pages with HTML)
• A collaborative approach with great listening skills and willingness to go above and beyond to get the job done
• A relentless bias for action who will take initiative in proposing and leading improvements
• A proven track record of using analytics, user feedback and other approaches to identify improvements
• Strong interest and desire to leverage modern technology to improve efficiency and effectivity

Nice to haves:

• Technical background in the EV industry or related technical field
• Enthusiasm for the electrification of our transportation systems
• Experience at a B2B SaaS company
• Experience using AI technology such as ChatGPT or related technologies

About EV Connect:

EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.

Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Connect’s reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.

Our Benefits and Perks:

Paid time off (vacation and flex time), health insurance, life insurance, dental insurance, 401k with company matching, monthly EV stipend, yearly ongoing education stipend and more.

EV Connect is an Equal Opportunity Employer and requires proof of eligibility to work in the U.S.