Customer Experience Partner Brand Delivery (Remote)

Customer Experience Partner Brand Delivery | Domain Group |Australia

Branding / Creative & Software support for Real EstateAgency clients.

Customer Experience Partner Brand Delivery | Domain Group | Australia

Branding / Creative & Software support for Real Estate Agency clients.
Project manage enquiries from our Realhub Hypercare and Tier one customers.
Hybrid working, sociable team and career development opportunities.

Who We Are

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life’s property decisions, providing a one-stop-shop of solutions found only on Domain.

As we change the way people engage with property, we need diverse thinkers to help us.

About the Role

Brookvale office.

As a Customer Experience Partner within the Brand Delivery team, and under the wing of an experienced Operations Leader, you will be an important pillar in project managing support requests from customers of our Realhub platform – helping Real Estate agencies navigate everything from design changes and rebrands of their marketing content, to pricelist updates that require project managing to completion.

Sitting within an experienced and close-knit CX team based out of our Brookvale office and with 50/50 work from home, this is a unique opportunity to plug into a highly collaborative team culture, with opportunities for career progression across the wider Domain ecosystem into areas such as onboarding and account management.

In a typical day you can expect to:

Work closely with other CX Partners to ensure prompt and effective support to our tier 1 and hypercare customer base of Real Estate agency clients.
Accurately scoping requests and inquiries and referencing customer brand guidelines and playbooks.
Collaborate with Service Activations, Template Operations and Creative teams to ensure artwork related tasks are actioned within agreed timeframes.
Identify and raise opportunities for process improvements and enhanced customer experience to the Operations Leader, based on customer feedback.
Attend client meetings to assist with project scope requests and any escalated concerns.
Triaging any urgent and straightforward requests and relaying to offshore support team – e.g offline artwork changes, order updates and simple template changes.
Ensuring that system-related requests (e.g. image uploads) are done in a timely manner.

Our Ideal Person:

ESSENTIAL:

Proven experience within customer service / customer success within a corporate environment.
Commitment to stay at least 2 years in the role.
A collaborative team spirit
Great analytical and problem solving skills.
Adaptable to changing environments

BONUS POINTS:

Call centre background (for transferable skills)
Experience within Marketing or Creative field (highly preferred)
Proximity to Brookevale office (highly preferred)
Experience with Adobe software
Real Estate industry experience

Why Join Us:

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

Discover your ideal work-life balance with our approach to flexibility;
First-rate parental leave and wellbeing policies;
Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
Continuous opportunities to leap, learn and grow.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out-so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.

Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home