About The Company

Our client is a well-established, mid-sized business that imports and distributes Organic Raw Food materials. They import over 400 products and processes into 2500+ items and deal with 40+ suppliers around the world. With new ownership, they are in an exciting new phase of growth and looking for a motivated individual to join the team.

Their Values

• Team First; working together with respect in a safe and enjoyable workplace
• Aligned Efficiency; continuous improvement in line with our values, to achieve our purpose
• Quality & Consistency; with the customer in mind, always exceeding expectations
• Customer loyalty; our combined values result in a high-level of customer satisfaction

About The Opportunity

As a Customer Happiness Specialist, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. You will ideally live in Sydney or the Central Coast and have and have a full work-from-home set-up.

Some of your responsibilities will include:

• Handle customer inquiries and resolve complaints promptly and professionally
• Process and manage sales orders and quotes
• Process payments and invoices
• Manage customer complaints and provide appropriate solutions
• Conduct outbound sales efforts as directed and focus on upselling and cross-selling

About You

The successful candidate will have:

• 2+ years of customer service experience dealing with clients via phone/email
• Familiarity with CRM systems and practices
• Strong phone contact handling skills and active listening
• Experience with office management software (Microsoft Office, Word and Excel)
• Experience in manufacturing or related field (desirable)

You will also have:

• A positive and customer-centric attitude
• Strong communication and problem-solving skills
• Ability to multi-task, prioritise, and manage time effectively
• An eagerness to learn and adapt to new systems and processes

What’s in it for You?

• Small & Growing Business with the Potential for Progression
• Opportunity to Work Remotely | Full-Time Role with Flexible Hours
• Growth Opportunities as the Team & Business Grows
• On-the-Job Training Available to Enhance Your Skills
• Friendly Team with a Welcoming & Supportive Culture
• Immediate Start Considered for the Right Candidate

Apply today and don’t miss out on starting this opportunity as soon as possible!