Customer Service Associate (Remote)

Support
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Teleperformance

Customer Service Associate (Remote)

Customer Service Associate | Teleperformance | UK

Customer Service Specialist – Banking & FinancialServices

Teleperformance certified as great place to work UK in 2023!.At Teleperformance, we deliver an outstanding customer experience,at every single opportunity, as a result of our commitment, passion anddedication to excellence.

 

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At Teleperformance, we deliver an outstanding customer experience,at every single opportunity, as a result of our commitment, passion anddedication to excellence. Due to our success we have exciting opportunities in our Bankingand Insurance sector – no previous experience necessary.Start Dates: Continuous Salary: From £20,319 upwards Location: Office Based inGlasgowShifts: Varying shifts (Part Time notavailable)Training: 1-4 weeksContract: PermanentBackground Checking: Right to Work in the UKCriminal Record CheckCredit CheckAny other associated checks  Our BenefitsOn-line recruitment process, with potential job offer within 24 hoursRefer & Earn Scheme – earn up to £900 for referring a friend towork for TP! And £300 for your friend too!28 days’ holiday (including bank holidays), increasing to 30 daysfollowing your 1-year service anniversaryLength of Service and monthly recognition awardsOpportunities for career development and progressionEmployee welfare support with free access to our Mental Health EmployeeAssistance programmePension SchemeSomething ExtraDiscounted holidays, flights and hotelsDiscounted utility billsCineworld tickets – Up to 55% offVirgin Trains – 20% offVirgin Experience Days – 20% off25% off O2 and 20% of EE Mobile ContractsSony – 20% off Mobile PhonesRay-Ban – 20% offSkills needed to be a Customer ServiceRepresentative A professional, polite and courteous telephone mannerAbility to deliver excellent service with outgoing nature Excellent verbal communication skillsA good listener who can convey empathy, patience andunderstanding Confident and proactive to deal with difficult situations andconversations High levels of accuracy and attention to detailBe driven to work towards achievable targets  Financial Sector – KeyResponsibilitiesProvide exceptional and efficient customer service across ourtelephone, email, webchat and social media channelsUse your problem-solving skills to support our customers, resolve theirquery and create a positive experienceEnsure that all customers are supported in accordance with regulatoryrequirements which aim to protect our customers Have excellent attention to detailBe knowledgeable of our client’s process and products and how best tosupport the customer If you have any questions regarding this role see contactdetails belowTel Number – 0800 100 180Email –careers2@teleperformance.co.uk You can follow us on: – @TeleperformanceUK   – @TeleperformanceUK – @TPmarketingUKTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
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