Customer Service Managerial Roles Relocation In (Remote)

Hey! Are you a #Gamechanger? Do you speak Azerbaijani fluently and English at least B2 level?

Are you willing to move to Tbilisi (Georgia)?

Do you have relevant experience as Operations Manager, Team Leader, Trainer, or Quality Analyst in Customer Service?

We are looking for enthusiastic Azerbaijani speakers to join our amazing #gamechangers team in Tbilisi!

+++Please share your Cv in English++++

Why?

If you’d like to move to Georgia (Tbilisi) and be part of one of the biggest BPO companies in the world this is a great opportunity for you

Where?

The role is located in Georgia, and we will provide relocation to Tbilisi (Georgia)

When?

We are looking for #Gamechangers ready to start this new adventure as soon as possible!

What and Who?

As Operations Manager you are responsible for coaching and supervising a group of Team Leaders, you will analyze and maintain Client SLA, and manage and review operations reports, you have Call center experience as OM and the ability to coach analyze, and improve work processes.

Link:https://cnx.wd1.myworkdayjobs.com/external_global/job/GEO-Tbilisi—Vake-Plaza-7th–8th-Flrs-72a-Ilia-Chavchavadze-Avenue-7th–8th-Flrs/Customer-Service—Operations-Manager-Service-Delivery-Manager—Azerbaijani—Kazakh_R1487854

As Team Leader, you are responsible for the day-to-day supervision of a group of call center associates, you will coach your agents, identify performance, and ensure services delivered meet KPI, you have managerial experience in CS, and you know how to lead a team and provide directions.

Link: https://cnx.wd1.myworkdayjobs.com/external_global/job/GEO-Tbilisi—Vake-Plaza-7th–8th-Flrs-72a-Ilia-Chavchavadze-Avenue-7th–8th-Flrs/Team-Leader-Azerbaijani-and-Kazakh—Customer-Service_R1487846

As Senior Quality Evaluator, you are responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards, you will monitor and evaluate and audit inbound or outbound contact methods, participate in calibration session, be part in internal quality audits. You have a Bachelor’s degree, strong attention to detail, and coaching experience.

Link: https://cnx.wd1.myworkdayjobs.com/external_global/job/GEO-Tbilisi—Vake-Plaza-7th–8th-Flrs-72a-Ilia-Chavchavadze-Avenue-7th–8th-Flrs/Customer-Service—Senior-Quality-Evaluator-Azebaijani-or-Kazakh_R1487847

As Trainer you are responsible for delivering client-focused training to address the new hire, product update, and recursive training, you will prepare and present training materials, support operations to transition agents from training to production, and be responsible for day-to-day functional direction of agents. You have a bachelor’s degree, proven experience in training methodologies and soft skills, a sense of professionalism, and the ability to develop good relationships.

Link: https://cnx.wd1.myworkdayjobs.com/external_global/job/GEO-Tbilisi—Vake-Plaza-7th–8th-Flrs-72a-Ilia-Chavchavadze-Avenue-7th–8th-Flrs/Customer-Service—Trainer-Azerbaijani—Kazakh_R1487850

What we offer!

Relocation package to Tbilisi

Competitive salary + bonus

Benefits

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.