Website Bio-Rad
We have continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
Customer Service Representative I – Temporary (Remote)
Customer Service Representative I – Temporary | Bio-Rad | USA |
The candidate would run an open order report for items that are on backorder from the previous day. Emails will be sent to the order contact using an email template providing the customer with the expected delivery date.
Reschedule items on backorder will require running another report. Emails using a template in outlook will be sent to those customers affected notifying them the item has been rescheduled and provide the updated delivery date. Once both reports are cleared, new and rescheduled, working in Esker CI will be continuous through out the day. Categorizing customer inquiries received in the main customer service inbox will be the focus.
How You’ll Make An Impact:
- Notifications to customers regarding the backorder item(s) for orders processed provides up to date information.
- Updated information regarding the delivery date on backordered items.
- Categorizing customer inquiries to ensure the appropriate teams work on the customer request in a timely manner.
What You Bring:
- Notifications to customers regarding the backorder item(s) for orders processed provides up to date information.
- Updated information regarding the delivery date on backordered items.
- Categorizing customer inquiries to ensure the appropriate teams work on the customer request in a timely manner.
- Microsoft 365 – Outlook, Proficient in Excel – basic/intermediate level, customer service background
Location: Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.
Compensation: The estimated hourly range for this position is $18.70 to $32.02 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
