A health insurance organization is looking for passionate and enthusiastic customer service representatives to join their team! This individual will be answering inbound phone calls in a high-volume call center role by assisting callers with their open enrollment inquiries, answering questions about their application status, and any general questions.

***MUST BE A RESIDENT IN THE STATE OF COLORADO***

Responsibilities:

• Answering general insurance enrollment questions, non-financial assistance eligibility, assisting with any enrollment changes (individual changes, plan selection alternatives, family status, and other insurance and/or ACA related topics)
• Complete accurate data entry of contact with customers in computer systems
• Utilize provided resources to review relevant customer information and resolve customer questions or concerns
• Troubleshoot technical issues based on strong understanding of process, policy, and systems
• Conduct research as necessary to effectively resolve customer situations
• Adhere to state and federal policies, procedures, and expectations to meet performance objectives in service, quality assurance, and productivity
• Perform other duties as assigned

Requirements/Qualifications:

• MUST BE A RESIDENT OF COLORADO (Required)
• Consistent attendance is an essential requirement to perform job expectations in a high-volume call center environment and for 2-3 week training session
• Must have minimum of 1 year call center job stability
• Must have minimum of 1 year customer service experience (2-3 years is preferred)
• Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
• Must be plugged-in using ethernet cord with modem/router (No WIFI allowed)
• Home office setup away from distractions (quiet environment)
• Excellent verbal and written communication skills, including strong interpersonal telephone skills
• Ability to work in a fast-paced workplace, adapt to a continually evolving environment
• Read, understand, sensitive and confidential data
• Knowledge of Colorado Benefits Management System (CBMS) is a plus!
• Learn skill to successfully work from home
• Seeking candidates who can commit to long-term assignments
• Seeking candidates with job stability and longevity in their previous roles

This is a long-term contract assignment position that is paying $19/hr and is a fully remote position. For immediate consideration please apply now! MUST be able to commit to entire duration of the assignment.