Customer Service Representative (Remote)

Customer Service Representative | Motion Composites | Worldwide

WHO IS MOTION COMPOSITES?

Renowned for our cutting-edge designs, Motion Composites specializes in the creation and manufacturing of ultra-lightweight, carbon fiber, and aluminum folding and rigid manual wheelchairs, along with innovative seating components. Our global presence extends to over 30 countries, and we are proud to be recognized as the creator of the world’s lightest carbon fiber folding wheelchair. Motion Composites has earned multiple awards for our commitment to design excellence and innovation. Join our team and be part of a company at the forefront of mobility solutions.

To support our dream team, we are seeking a clinical education specialist for the North America territory who wants to have an inspiring work experience linked to our values:

– Be Passionate About Helping Others

– Show Initiative

– Deliver Lasting Results

– Foster Understanding and Teamwork

– Make It Fun!

Tasks & Responsibilities:

• Job Position is 100% remote (Head Office is in MTL)
• Customer Service Representative for Canadian, USA & International dealers
• Prepare quotations, sales orders and invoices
• Send order confirmations to clients in a timely manner
• Track & Trace customer’s back orders and respond quickly to their inquires
• Provide RMA# and coordinate details with customers
• Answer incoming phone calls promptly. Direct phone calls to appropriate staff member if unable to answers the customers question or issues
• Field technical, product questions and expedite through the system
• Answers questions about Raz and Custom commodes.
• Assist & Work together with Warehouse Team located in MTL, assist with questions via teams chats

Required Education

Post secondary education preferred.

Requirements:

• 2+ years experience in customer service role
• Experience with all functions of Quick Books accounting software preferred

Technical Skills

• Microsoft Office with exceptional Excel skills.
• Ability to learn new software programs in a timely manner.

Key Competencies

• Exceptional Numeracy and literacy skills to ensure accuracy of quotes.
• Ability to deal with foreign currencies and exchange rates
• Excellent oral and written communication skills including professional telephone and email etiquette.
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Ability to handle complaints from customers with a positive attitude
• Ability to prioritize workload to ensure work is completed in a timely manner
• Confident, assertive, well-organized and detail-oriented
• Well organized with the ability to prioritize, multitask and meet tight deadlines.
• Possess and exercise sound judgement, discretion and preserve a high level of confidentiality.
• Able to work well with others and willing to positively contribute to the team.
• Thrive in a fast-paced team environment
• Ability to problem solve and create reporting
• Compliance of strict guidelines regarding privacy and protection of consumer information

Expectations

• Providing exceptional customer service to a broad and diverse client base
• Ability to work in a fast-paced environment while handling several tasks throughout the day
• Ability to Multi Task, handle several projects at once
• Strive to complete entering of all sales orders and complete invoicing before each working day
• Assist other departments where required and offering to assist when necessary
• Resolving of customer account discrepancies
• Ensuring that inventory controls are adhered to
• Involvement in the collection process for overdue accounts
• General office administration including reporting and data analysis
• Support your team, manager and company with the overall growth and success in the business
• Organization, maintain neat and accurate records
• Complete tasks and assignments as directed by the Manager
• Meet and exceed individual targets and performance expectations

Job Type: Full-time.

Shift: Monday to Friday (8:30 am to 5:00 pm)

Type d’emploi : Temps plein, Permanent

Avantages :

• Assurance Dentaire
• Assurance Vie
• Assurance Vision
• Congés payés
• Heures d’arrivée et de départ flexibles
• Programme d’Aide aux Employés
• Travail à domicile

Horaire :

• Du Lundi au Vendredi
• Quart de jour

Formation:

• École Secondaire (Souhaité)

Expérience:

• Service à la clientèle: 1 an (Souhaité)

Langue:

• Anglais (Souhaité)

Lieu du poste : Télétravail

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home