Customer Service Representative (Remote)

Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level

Hire Connections Staffing

Customer Service Representative (Remote)

Customer Service Representative | Hire Connections Staffing | United States

A health insurance organization is looking for passionate and enthusiastic customer service representatives to join their team! This individual will be answering inbound phone calls in a high-volume call center role by assisting callers with their open enrollment inquiries, answering questions about their application status, and any general questions.



  • Answering general insurance enrollment questions, non-financial assistance eligibility, assisting with any enrollment changes (individual changes, plan selection alternatives, family status, and other insurance and/or ACA related topics)
  • Complete accurate data entry of contact with customers in computer systems
  • Utilize provided resources to review relevant customer information and resolve customer questions or concerns
  • Troubleshoot technical issues based on strong understanding of process, policy, and systems
  • Conduct research as necessary to effectively resolve customer situations
  • Adhere to state and federal policies, procedures, and expectations to meet performance objectives in service, quality assurance, and productivity
  • Perform other duties as assigned


  • Consistent attendance is an essential requirement to perform job expectations in a high-volume call center environment and for 2-3 week training session
  • Must have minimum of 1 year call center job stability
  • Must have minimum of 1 year customer service experience (2-3 years is preferred)
  • Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
  • Must be plugged-in using ethernet cord with modem/router (No WIFI allowed)
  • Home office setup away from distractions (quiet environment)
  • Excellent verbal and written communication skills, including strong interpersonal telephone skills
  • Ability to work in a fast-paced workplace, adapt to a continually evolving environment
  • Read, understand, sensitive and confidential data
  • Knowledge of Colorado Benefits Management System (CBMS) is a plus!
  • Learn skill to successfully work from home
  • Seeking candidates who can commit to long-term assignments
  • Seeking candidates with job stability and longevity in their previous roles

This is a long-term contract assignment position that is paying $19/hr and is a fully remote position. For immediate consideration please apply now! MUST be able to commit to entire duration of the assignment.

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home

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