Customer Service Representative (Remote)

Customer Service Representative | Collinson | Australia

The Company

The Collinson Group is a privately-owned organisation proudly employing over 2,100 talented individuals in over 20 locations world-wide.

Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain customers.

Our products and services include the platforms and services that power many of the world’s leading Loyalty Programmes; Priority Pass, the world’s largest independent airport VIP lounge access programme with 1,200 lounges globally and Columbus Insurance, a leading travel insurance specialist.

Working with an impressive list of global blue-chip organisations we achieved revenues of over $1Bn million in 2017. To find out more about any of our business please visit www.thecollinsongroup.com

Purpose of the job

The Collinson group manages the credit card loyalty programme for a large Banking firm in Australia.

A key part of this offering is the Loyalty Programme Customer Service Centre (CSC) in North Sydney. The CSC team is the first point of contact for all customer queries originating through the telephony or digital channels.

The role of the Customer Service Representative is to handle these queries professionally and in line with company procedures.

Key Responsibilities

The key responsibilities for this role include (but not limited to):

• Handling all inbound, outbound, email and web chat interactions that arrive into the Customer Service Centre in a professional manner and in line with company procedures
• Providing administrative support on all customer service matters
• Accurately recording and maintaining information in all CRM systems
• Keeping up to date with all knowledge and compliance requirements
• Meeting or exceeding all quality, compliance and productivity standards
• Managing and resolving customer complaints in line with company guidelines
• Sharing skills, knowledge and experience with colleagues to ensure that “best in class” service is always delivered
• Living the Collinson group values

Skills, knowledge and experience required              

• A passion for providing exceptional customer service
• Excellent time management skills and ability to work under pressure
• Wear many hats, demonstrated by the ability to multitask
• Adaptive to change
• Outstanding spoken and written communication
• Strong computer literacy and the ability to learn new systems quickly
• Ability to take ownership of problems and resolve them

Person Specification we are looking for

• Resilient
• Talkative
• Makes their strengths known
• Freely expresses their opinion
• Accepts feedback
• Can do will do attitude
• Possesses risk awareness

If the above sounds like you and excites you, please don’t hesitate to click ‘Apply Now’

Please note: Only suitable candidates will be contacted 

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home