Hays Recruitment
Customer Service Representative (Remote)
Customer Service Representative | Hays Recruitment |Australia
Customer Service – Investments & Superannuation
- $70k + super
- Sydney CBD location, only two days in office after training and can bepredominantly WFH after probation
- Tiered and structured training, with each level advancement you learn...
Customer Service Representative | Hays Recruitment | Australia
Customer Service – Investments & Superannuation
- $70k + super
- Sydney CBD location, only two days in office after training and can be predominantly WFH after probation
- Tiered and structured training, with each level advancement you learn more complex products and get a salary increase.
- Permanent full-time position starting on January 13th 2025
- Open to citizens, PR and those with full working rights for at least two years
Your New Company:
This is a leading global investment firm that is in full growth mode, priding themselves on managing a variety of asset classes from private equity, everyday families to hedge funds. Their aim is to give their customers attractive investment returns and employ world-class people who are dedicated to building a career within wealth and banking.Your New Role:
You will join a multi-tiered contact centre that is created to help you develop and progress your career within wealth management. Your key responsibility is to be the positive first point of contact for customers, for their superannuation and investment enquiries. Further responsibilities will include:- Providing excellent customer service by being informative, courteous and professional to all clients
- Responding to a high volume of inbound calls from investors, advisers, employers and third parties in a professional manner
- Modelling subject matter expertise across product lines such as investments, superannuation, annuities and pension accounts
- Providing customers with accurate product and service information across all complex products, and simplifying those complex products for all customers
What You’ll Need to Succeed:
- A great fit for the role includes a recent graduate who is looking to harness their passion for customer service and start their career in an investment contact centre.
- Somebody who has contact centre experience and handling complex products, whether in financial services or other industries
- Exposure to working in fast-paced environments such as retail or hospitality or in sports
- The ability to start on the 13TH January and work full-time in the CBD for the first 5 weeks
- A hard-working, team-orientated attitude who wants to really make his mark on the bank and its customers
- PR, citizens or those that have full working rights for at least the next two years
What You’ll Get in Return:
- Fulltime permanent role based in the Sydney CBD next to Town Hall Station
- After training only come into the office three days per week after probation!
- $70k + super further salary increases every time you progress through your tiered training!
- Fantastic training and progression opportunities – a four-tiered training approach that gives you the opportunity to increase your base salary and really propel your career in the contact centre
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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