Lifetime Brands Australia Pty Ltd
Customer Service Sales Support Specialist (Remote)
Customer Service Sales Support Specialist | Lifetime BrandsAustralia Pty Ltd | Australia
About us
Lifetime Brands is a leading globalprovider of kitchenware and tableware products, known for our extensiveportfolio of trusted and innovative brands. With a rich history and acommitment to quality, innovation and service, we’re at the forefront ofthe housewares industry. We’re proud to have launched our business inAustralia and New Zealand and now we’re looking to strengthen our team in...
Customer Service Sales Support Specialist | Lifetime Brands Australia Pty Ltd | Australia
About us
Lifetime Brands is a leading global provider of kitchenware and tableware products, known for our extensive portfolio of trusted and innovative brands. With a rich history and a commitment to quality, innovation and service, we’re at the forefront of the housewares industry. We’re proud to have launched our business in Australia and New Zealand and now we’re looking to strengthen our team in these locations.
The role
Join a dynamic, customer-focused team dedicated to supporting and enhancing the sales operations of our international brand. We’re looking for a proactive Customer Service & Sales Support Specialist to support our sales teams, foster strong customer relationships, and help us achieve our sales and EBIT targets.
It’s a multi-faceted role providing comprehensive support to our Sales teams, ensuring the seamless integration of activities required to achieve annual sales goals. Responsibilities range from customer service to inventory coordination, order processing, and administrative support.
Full-time or part-time opportunity.
Customer Service:
- Manage customer queries on delivery, pricing, stock availability, and order updates with professionalism.
- Resolve quality issues promptly by collaborating with internal and external stakeholders.
- Assist in the onboarding of new customers, ensuring a smooth start to their journey with us.
Sales Coordination and Administration:
- Process orders, returns, and credits accurately, managing all open orders to meet delivery timelines.
- Collaborate with warehouse teams to resolve inventory and order-related queries in a timely manner.
- Maintain up-to-date customer data and pricing records in SAP.
Sales Support
- Act as a central contact for the Sales team, providing timely updates on stock availability, new product ETAs, and website content.
- Optimize product visibility and enhance the customer experience by enriching online product information.
- Support the coordination of trade shows and road shows alongside the leadership team.
- Maintain and update ANZ price lists.
- Collaborate with domestic freight providers to ensure smooth logistics.
Other Duties include managing accounts payables and receivables (working closely with colleagues to set processes and parameters), arranging travel for the General Manager ANZ and participating in continuous improvement activities.
What do you need?
Proven experience in a fast-paced, commercial environment (preferred 3+ years) in a similar customer service/sales support role is essential. You’ll need to have a positive, customer-centric attitude with strong organization and time management skills. You’ll be proactive, resilient, detail oriented and commercially astute. Remaining calm under pressure and thriving in an environment where you’ll have a varied and interesting workload is essential.
From a technical perspective you’ll have intermediate to advanced SAP experience (preferably in Sales and Inventory modules) and be proficient in MS Suite and Google Workspace. As you’ll be working closely and collaborating with customers and sales and other function colleagues in ANZ, the UK and Hong Kong strong verbal and written communication skills are key.
Why Lifetime Brands?
- Competitive salary and benefits package
- Opportunity work with a leading global brand in the housewares industry
- Collaborative and dynamic work environment
- Room for professional growth and development
- Be part of a passionate team dedicated to quality, innovation and service
This truly is a role where you can make your own mark on and make a difference to our organisation as we grow our business in ANZ. Ready to join? If you’re ready to bring your talents to a dynamic and forward thinking company with a proud history and a bright future we’d love to hear from you. Join us in our mission to make every meal a special occasion – apply today by sending your CV to Nayan Naran (n.naran@lifetimebrands.com) and become part of the Lifetime Brands family.
It’s you we’re interested in
At Lifetime Brands Europe Ltd we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity. Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.
