Customer Success Implementation Manager (Remote)

Customer Success Implementation Manager | Ingenious Build | Australia

At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. 

Joining INGENIOUS.BUILD means embarking on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. You’ll be building what some consider the holy grail of construction project management. It’s a big, bold, and audacious endeavour, and if you have what it takes, you’ll play a direct role in its development. 

And if you’ve got what it takes, you’ll be directly involved in its development. The rest, as they say, will be history…

About the role: 

As a Customer Success – Implementation Manager at INGENIOUS.BUILD, you will be crucial in managing one of our largest ENT accounts. Along with the US team, you will implement solutions, build client relationships, drive the goals for upselling, and conduct technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.

In this position, you will: 

• Partner with our client to deliver predictable outcomes and experiences for the client and predictable growth for their business by providing feedback on local users and workflows
• Collaborate with our AM, Product, CS and leadership teams. To offer guidance, configure regional assistance, provide educational support, and deliver comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
• Build and maintain strong relationships with our client in the AEC industry, serve as their primary point of contact for this region’s users, provide ongoing feedback on any concerns, and deliver 5-star support
• Following internal processes to improve Customer’s Health, Increase retention, and Risk Mitigation
• Conducting periodic business reviews of the local user base ensuring larger executive decisions are successfully implemented and executed in the local region, to provide high value to our customer
• Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client account, and develop strategies to upsell additional features, modules, or services
• Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
• Act as a Project Manager to coordinate amongst client’s and INGENIOUS BUILD’s teams

Skills and Experience:

• 3+ years of experience in a startup environment
• Experience working with complex, multi-divisional, multi-geographical customers
• Strong leadership, organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Aptitude for virtual training sessions with clients
• Nice to Have: Practical Knowledge of Construction or Engineering
• Experience working with complex, technical, multi-divisional, and multi-geographical customers in the field of construction or engineering is a plus

What we Offer 

• Unlimited PTO, and Paid Sick Leave
• Competitive salary based on skills, qualifications, and geographic location
• A work-from-home stipend of $500 during onboarding
• Opportunity to work with a dynamic and growing team
• A collaborative and inclusive work environment

We’re fired up to learn more about you to see how you can help us on our mission! 

We genuinely look forward to receiving your application after submitting your information a member of the Recruitment Team will reach out accordingly. 

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home