Customer Success Manager For K School Districts (Remote)

We are in search of a committed and enthusiastic Customer Success Manager to join our vibrant team, focusing on fostering relationships with K-12 school districts throughout California. This role is essential in bridging the gap between our company and educational partners, ensuring that students gain access to superior healthcare services.

Key Responsibilities

• Cultivate strong connections with educational partners, thoroughly understanding their unique healthcare requirements and community contexts.
• Engage proactively with school health and leadership teams through regular meetings, both virtually and in-person, to bolster engagement and support.
• Organize and participate in district-wide, school-specific, and community events to strengthen our collaborative efforts.
• Uphold a high standard of partner satisfaction through effective communication and dedicated support.
• Actively contribute to our mission of enhancing access to care for students and their families.
• Undertake additional responsibilities as required to support organizational success.

Required Skills

• A deep-seated passion for our mission and a dedication to making a positive impact on the lives of students and families.
• Background in working with children in varied socio-economic settings is highly valued.
• Demonstrated cultural sensitivity towards the diverse groups of students and families we serve.
• Exceptional verbal and written communication abilities, ensuring clarity and effectiveness.
• Proven track record of following through on commitments and planned initiatives.
• Willingness to accept feedback and a focus on personal growth.
• Professional demeanor characterized by kindness, humility, tact, and diplomacy in all interactions.
• Capacity to maintain confidentiality while representing our organization with integrity.
• Strong collaborative skills and adaptability to evolving circumstances.
• Understanding of the specific needs of school districts and their student populations.
• Self-driven and proactive in addressing the needs of customers.
• Familiarity with Gainsight is advantageous.

Qualifications

• Bachelor’s degree in a related field (e.g., Business, Healthcare, Education).
• A minimum of 5 years of experience in customer success, preferably within the healthcare or educational technology sectors.
• Ability to meet fingerprinting requirements for DOJ-cleared access to work on school campuses.
• Bilingual in Spanish is a plus.
• Must reside in California.

Career Growth Opportunities

This position offers avenues for professional development and the chance to grow within a progressive organization committed to making a difference in the educational landscape.

Company Culture And Values

We are dedicated to fostering a diverse, inclusive, and equitable workplace. Our commitment to valuing the diverse experiences and perspectives of our team members is paramount, and we are proud to be an equal opportunity employer.

Compensation And Benefits

The total on-target compensation for this role is competitive, ranging from (90,000 to )110,000, which includes both base salary and performance-based incentives for high achievers. Additional benefits encompass a 401(k) match, comprehensive healthcare coverage, paid time off, and a spectrum of other perks.

Employment Type: Full-Time