Customer Success Manager (Remote)

About Our Client

our client is not just a platform; They’re the catalyst for a data-fluent world. We enable individuals and businesses to leap forward in data science, providing them with top-tier education, certification, and collaboration tools.

They’re proud to be backed by Spectrum Equity, Accomplice, and Arthur Ventures, aiming to hit $100M ARR in the upcoming years. While our roots are in New York City, our presence spans London to Leuven, with a vibrant team of 200+ members working both on-site and remotely.

About the Role:

As a driven and ambitious individual you are responsible for helping organizations grow their data and AI programs across our midmarket and enterprise customer base. Your role is to understand customers’ unique challenges and learning objectives to help them discover how to best leverage our platform and achieve their data fluency goals. Success in this role is dependent on your ability to develop ways to provide guidance to learners and convey insights and ROI to data and L&D professionals.

What you’ll do:

• Manage the customer lifecycle from onboarding to renewal for over 25 accounts
• Launch domestic and global learning initiatives to increase adoption and engagement for thousands of learners to help with upskilling programs
• Work with product and marketing to ensure the voice of our customer is being heard and influencing our product and content roadmap
• Demonstrate the value of the hiring company’s various products and convey the value to ensure renewal, upsell, and cross-sell
• Is passionate about customer service and building relationships by delivering on value

What You’ll Bring:

• 5+ years in Customer Success experience, with a commitment to building a long-term career in this field. SaaS experience is a plus
• Demonstrable track record of successfully building relationships and handling a large volume of customer accounts
• You are highly organized and have experience managing a pipeline in Salesforce or other CRM

What’s in it for you:

In addition to joining a creative and international start-up, as a permanent employee you’ll enjoy:

• A very competitive salary
• An exciting job that will offer you technical challenges every day
• Flexible working hours
• International company retreats
• Conference and hardware budget
• Working with a great team (everyone says this, but we’re serious—we’re pretty great)