Customer Success Manager (Remote)

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within a rapidly expanding team.
• Competitive compensation structure with 70% base salary and 30% variable pay based on performance.
• Uncapped earnings potential through expansion leads generated.
• Comprehensive employee benefits package, including 4 weeks of vacation, medical, dental, and vision coverage.
• Flexible work environment with the chance to make an impact on Fortune 500 clients and drive real business outcomes.

What To Expect (Job Responsibilities)

• Facilitate onboarding and training for new users to ensure effective platform adoption.
• Develop and implement tailored customer success strategies to meet client needs.
• Define clients’ digital skills gaps and training goals, collaborating with the Go-to-Market Consultancy Team.
• Build and maintain strategic relationships with key stakeholders to drive measurable outcomes and ROI.
• Manage revenue retention and identify expansion opportunities in partnership with Account Executives.

What Is Required (Qualifications)

• Proven track record in onboarding, user adoption, and managing revenue retention and renewals.
• Strong skills in consultative selling and creating business cases for executives.
• Familiarity with Cloud Platforms, Cyber Security, IT Service Management, and E-Commerce.
• Demonstrable analytical skills with a data-driven mindset.
• Experience managing customer relationships in IT, Product, Engineering, or Learning & Development functions.

How To Stand Out (Preferred Qualifications)

• Experience with top tech companies or SaaS providers in the EdTech space.
• Background in consulting firms, particularly within software development or DevOps.
• Familiarity with leveraging technology to scale customer engagement.
• Recent learning achievements, such as vendor certifications or relevant courses.
• Experience in managed services within media or marketing agencies.

#TechnologyTalent #CustomerSuccess #CareerGrowth #EdTech #LearningAndDevelopment

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