ACAMS
Customer Success Manager (Remote)
Customer Success Manager | ACAMS | United States
Customer Success Manager | ACAMS | United States
Objectives of this role:
- Own overall operational relationship with assigned clients, which includes managing on-boarding, implementation, training, and high levels of customer satisfaction.
- Trusted partner for sales to maintain and develop customer success strategies and best practices.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
Project and program management:
- Overall responsibility to ensure timely delivery of all project deliverables within budget and to agreed schedule; prepares regular status and reports and executes regular status meetings with the project teams documenting the minutes and actions.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Manage changes to the project/ operational scope, schedule and costs using appropriate verification techniques. Ensure process documentation is up to date.
- Manage the relationship with the client and all stakeholders.
- Manages their own time effectively to maximize utilization and to balance demands from multiple projects.
Qualifications and Experience:
- Minimum bachelor’s degree in a business or IT related field required.
- Minimum of 5+ years of relevant project planning and management experience leading diverse projects. Preferably within Fintech/ SaaS/ Financial Services sector.
- PMP/ Prince2 certification essential with the ability & experience managing multiple projects concurrently.
- Strong Stakeholder Management, Project Management & Influencing skills with good business acumen.
- Experience in managing project teams across different locations, internal & external etc.
- Technology-savvy with advanced user of applications like MS office suite including Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI etc.
- Fluent written and spoken English is a must / fluency in Spanish highly preferred
EEO
We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are
ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS’ 60+ Chapters globally further amplify the association’s mission through training and networking initiatives. Visit acams.org for more information.
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