Qode
Customer Support Executive (Remote)
Customer Support Executive | Qode | Worldwide
Job Description:
We are looking for an experienced Customer Support Executive with expertisein the US healthcare industry to join our dynamic team. The ideal candidatewill have 2-3 years of customer support experience, preferably in afast-paced startup environment. You should be a self-starter, tech-savvy,and able to provide effective solutions quickly while ensuring high levelsof customer satisfaction.
Customer Support Executive | Qode | Worldwide
Job Description:
We are looking for an experienced Customer Support Executive with expertise in the US healthcare industry to join our dynamic team. The ideal candidate will have 2-3 years of customer support experience, preferably in a fast-paced startup environment. You should be a self-starter, tech-savvy, and able to provide effective solutions quickly while ensuring high levels of customer satisfaction.
Key Responsibilities:
- Customer Support: Assist US-based customers with inquiries related to healthcare services, billing, insurance claims, and other healthcare-related questions.
- Inbound/Outbound Communication: Communicate effectively through multiple channels (phone, email, chat) to provide timely support and resolve concerns.
- Problem-Solving: Diagnose customer issues, offer appropriate solutions, and ensure timely follow-ups to resolve problems efficiently.
- Technical Support: Guide customers in navigating healthcare portals, handling account management, and resolving technical issues related to healthcare systems.
- Documentation: Log and maintain detailed records of customer interactions, including issues, resolutions, and outcomes, in the CRM system.
- Customer Satisfaction: Exceed customer expectations by delivering empathetic, professional service in every interaction.
- Collaboration: Work closely with internal teams, such as technical departments, to escalate and resolve complex issues promptly.
Requirements:
- Experience: 2-3 years of experience in customer support, with specific expertise in the US healthcare industry.
- Healthcare Knowledge: Familiarity with US healthcare systems.
- Communication: Exceptional verbal and written communication skills, with fluency in English (preferably US English) and experience handling calls with US-based customers.
- Technical Skills: Proficiency in using CRM systems, healthcare support tools, and strong computer skills, including the Microsoft Office suite.
- Problem-Solving: Strong analytical skills with a customer-first mindset to manage and resolve multiple issues in a fast-paced environment.
- Flexibility: Willingness to work in shifts to accommodate US time zones.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- Flexible work schedule and remote work options.
- Collaborative and inclusive work environment fostering innovation and creativity.
- Access to cutting-edge technology and resources to support your product management initiatives.
