Customer Support Specialist (Remote)

Customer Support Specialist (Remote)

Location: Remote (Mountain, Eastern, and Israel time zones)

Who We Are

Founded in 2021, Livble is a B2B2C embedded finance platform that allows tenants in the US to pay rent in customizable intra-monthly installments that better align with payroll. Livble helps tenants avoid late rent fees and other costly alternatives.

About the Role

This isn’t your typical support role—it’s an opportunity to be the voice of Livble, advocating for renters and ensuring every interaction is positive, reliable, and solution-oriented. You’ll connect directly with users to understand their needs, offer proactive solutions, and contribute to a seamless, supportive experience.

What You’ll Do

• Advocacy & Support: Build meaningful relationships with renters, guiding them through product features and financial challenges with empathy.

• Problem Solving: Identify user needs and provide effective, proactive solutions to optimize their experience.

• User Research & Insights: Collect feedback from interactions to enhance support processes and influence product improvements.

• Servicing & Collections: Address missed payments and other servicing concerns with professionalism and tact.

• Collaboration & Innovation: Partner with cross-functional teams to improve user support and streamline operations.

• Education: Help renters understand and maximize the value of Livble’s services.

What You Bring

• Experience: 3+ years in customer-facing roles, ideally within SaaS or FinTech.

• Skills: Proficiency with Intercom (Zendesk); tools like Notion, Google Workspace, Slack, and Zoom.

• Compliance Knowledge: Familiarity with regulatory frameworks in FinTech and rentals is a plus.

• Communication: Native-level English proficiency with strong written and verbal skills.

• Adaptability: Comfort in a fast-paced, startup environment and a commitment to continuous learning.

• Empathy: A detail-oriented and user-focused approach to resolving challenges.

• Availability: Ability to work full-time during US business hours, including some weekends.

Why Join Livble?

At Livble, you’ll be part of a mission-driven team transforming the rental industry. We’re passionate about our work and the impact we create, offering a collaborative and innovative environment where your contributions matter.

What We Offer:

• Competitive salary

• Equity opportunities

• Generous PTO package

• Comprehensive medical, dental, and vision plans

• Flexible work schedule and fully remote environment

Ready to Shape the Future of Rent Payments?

If you’re inspired by our mission and eager to make a real impact, we’d love to hear from you!