SIS LLC
D F O Service Delivery Manager (Remote)
D F O Service Delivery Manager | SIS LLC | UnitedStates
D F O Service Delivery Manager | SIS LLC | United States
Job Overview
As a Service Delivery Manager (SDM), you will report directly to the Director of Application Support and serve as the principal point of contact for all operational services concerning Client Success clients. Your emphasis will be on ensuring exceptional client satisfaction, monitoring service-related metrics, managing project activities, and leading our dedicated delivery teams to uphold superior service standards.
Key Responsibilities
- Act as the primary liaison for operational services for assigned clients.
- Drive client satisfaction and supervise service-related metrics.
- Oversee project activities and delivery teams, ensuring high-quality outcomes.
- Maintain responsibility for delivery, profitability, renewals, and overall client contentment.
- Cultivate enduring relationships with clients and contribute to the growth of revenue for SIS.
Required Skills
- Exceptional communication and interpersonal skills.
- Proficient in project management methodologies.
- Experience in managing client relationships effectively.
- Ability to enhance client satisfaction and service delivery initiatives.
- Familiarity with financial and operational software solutions, particularly Microsoft Dynamics.
Qualifications
- Demonstrated experience in service delivery management or a related discipline.
- Strong grasp of client relationship management methodologies.
- Excellent problem-solving capabilities paired with a proactive mindset.
- Comfortable in a fast-paced, collaborative team environment.
Career Growth Opportunities
This role offers significant potential for professional development as you play a crucial part in managing high-value client relationships, paving the way for advancement within the organization.
Compensation And Benefits
SIS provides an appealing benefits package, which includes:
- Competitive salary
- 401K matching
- Quarterly incentive program
- Generous vacation time
- Comprehensive health, dental, and vision insurance coverage.
Join SIS, LLC and seize the opportunity to influence the future of ERP solutions within the Enterprise Construction sector while building valuable connections in a supportive and dynamic work environment.
Employment Type: Full-Time
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