Digital Account Manager | Arkhi | Australia

The main purpose of the Account Manager position is to successfully deliver a range of end-to-end eCommerce and web design/development projects, retainers and tasks. They will play a key part in ensuring the broader client ecosystem operates smoothly and all tasks are delivered on time and within budget.

You’ll be managing a portfolio of exciting eComm brands, providing exceptional client relationships and ensuring the delivery of highest quality eCommerce websites and strategic digital marketing solutions. 

So, What’s In It For You?

• Flexible hybrid working model combining WFH and in-office (2-3 days p/week).
• Cool Burleigh Heads location, right on the beach! 
• Big brand client accounts.
• Focus on fashion, health & lifestyle and a variety of other eComm brands.
• A passionate and down-to-earth team.
• A professional growth & development budget.
• Work on some truly cutting edge tech projects. 
• Mentoring by some pretty impressive & experienced team leaders.
• And, in the words of our team “a generally awesome culture”.
• 3 x ‘agency days’ per year (AKA known as ‘free days off’!!)

Your New Role!

• Manage a portfolio of accounts and be the primary point of contact for your clients providing regular communication of progress of work.
• Organise, schedule and manage the flow of project and retainer work using our project management system.
• Project manage Shopify eCommerce website development projects.
• Manage clients retainer and project budgets and ensure all work is delivered on-time and on-budget.
• Build and maintain strong relationships with clients to ensure an excellent level of client retention.
• Ensure customer satisfaction by addressing any issues or concerns promptly and professionally.
• Work with the sales team to identify opportunities for growth within your accounts, and up-sell/cross-sell services accordingly.
• Thorough and accurate scoping and quoting of new tasks/projects.
• Stay up-to-date with industry trends and developments in eCommerce.
• Provide strategic, commercial and valuable advice to clients in regard to solutions to meet their objectives/needs.
• Create and manage detailed documentation, briefs, requirements and communications notes for your client portfolio.

What you will need

• 2+ years of experience in account/project management, development, digital marketing, eCommerce or a related field.
• Exceptionally organised with unquestionable time management skills.
• Proven track record of managing accounts and relationship building.
• Great written and verbal communication skills.
• A natural affinity for and comfortable in selling.
• A solid understanding of (or a general passion for) the digital world, eCommerce, digital marketing and technological advancements.
• Excellent communication and interpersonal skills.
• Results-driven with a strong customer focus.
• Analytical thinking and problem solving abilities.
• The confidence to manage conflict resolution.
• A fun, friendly and down to earth demeanour. 
• You’ll need to be a people person and team player – we’re not looking for Maverick!

And, who is Arkhi?

[ɑːrkhɪ] pronounced ar-kee.

As the name suggests, we’re inspired by one of the greatest inventors ever…  bold choice, right!

Archimedes was a mathematician, astronomer, engineer and physicist.  The genius of his work, is that it is timelessness. 

Take the lever, for example. A tool that proved even the smallest, well-placed force can move a great mass.

Strategically simple and yet still game-changing—leverage is the rule we live by.

It’s easy to grow in any direction. The trick, is to grow upwards. At Arkhi, everything we do is to ‘grow upwards’ – from authentic, actionable digital strategy, innovation in tech solutions, and excellence in people progression, we think-build-grow on repeat. 

That’s why our clients, and our people, stick around as they ‘grow upwards’.

It’s pretty simple really; 

Arkhi + Strategy + eCommerce + Digital Marketing = Growth.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home