Digital Client Success Manager (Remote)
Digital Client Success Manager | Bohu Digital | United States
Job Title: Digital Client Success Manager
About Bohu Digital: Bohu Digital is an innovative digital marketing agency dedicated to helping businesses build their organic presence and monetize digital marketing. We specialize in delivering comprehensive digital marketing solutions, including paid advertising, SEO, and content marketing. Our mission is to empower our clients to achieve their digital marketing goals and drive sustainable growth.
Job Overview: Bohu Digital is seeking an experienced and results-driven Digital Client Success Manager who possesses a deep understanding of digital marketing concepts, with a particular focus on paid advertising. The successful candidate will be responsible for nurturing and expanding client relationships, ensuring client satisfaction, and working with the digital marketing manager to maximize the effectiveness of our digital marketing campaigns.
Client Relationship Management:
- Build strong, long-term relationships with clients through regular communication and strategic guidance.
- Act as the main point of contact for clients, addressing their needs and concerns promptly and professionally.
- Collaborate with clients to understand their business goals and objectives.
Digital Strategy Development:
- Work closely with clients to understand their business and develop digital marketing strategies that align with their goals.
- Leverage your partnership with the digital marketing manager to recommend campaign strategies and optimizations.
- Create comprehensive digital marketing plans and roadmaps for clients.
Reporting and Analysis:
- Generate regular performance reports for clients, highlighting key metrics, insights, and recommendations.
- Use analytics tools and platforms to assess campaign effectiveness and make adjustments accordingly.
- Collaborate with cross-functional teams, including designers, copywriters, and analysts, to ensure the successful execution of campaigns.
- Provide input and feedback to enhance campaign creatives and messaging.
- Educate clients on digital marketing – interpreting results and aligning strategy.
- Conduct client training sessions or workshops as needed.
- Bachelor’s degree in Marketing, Business, or a related field
- Proven experience (4+ years) as a Digital Client Success Manager or similar role in a digital marketing agency or Martech Company
- Strong understanding of digital marketing concepts, particularly paid advertising (Google Ads, Facebook Ads, etc.).
- Proficiency in analytics and reporting tools (Google Analytics, Google Ads, etc.).
- Exceptional communication and interpersonal skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Highly organized with excellent project management skills.
- Client-focused approach with a commitment to delivering exceptional service.
- Google Ads certification is a plus.