• Opportunity to provide support to Defense Manpower Data Center (DMDC) Customers with technical software, hardware, and networking problems.
• Chance to resolve or escalate problems and interact with network services, software systems engineering, and applications development to restore service and identify core problems.
• Ability to simulate or recreate user problems to resolve difficulties and analyze and recommend system modifications to reduce user issues.
• Maintain knowledge currency and the highest level of technical skill in the field of expertise.
• Provide exceptional customer service in an inbound contact center environment that supports hardware, software, and network communications for DMDC applications.

Responsibilities

• Resolve or escalate problems and interact with network services, software systems engineering, and applications development to restore service and identify core problems.
• Simulate or recreate user problems to resolve difficulties.
• Analyze and recommend system modifications to reduce user issues.
• Maintain knowledge currency and the highest level of technical skill in the field of expertise.
• Provide exceptional customer service in an inbound contact center environment that supports hardware, software, and network communications for DMDC applications.

Skills And Qualifications

• Customer service
• Data entry skills
• Focus/listening
• Phone skills
• Verbal communication

Education

• Minimum high school diploma or equivalent
• Preferred associates or bachelor’s degree in any technical field (Comptia Security plus beneficial but not mandatory)

Security Requirements

• Public Trust/NA CLC (Hiring Company will assist/cover costs, but job offer is contingent upon obtaining clearance).
• The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.

Additional Information

• Successful applicant must comply with federal contractor vaccine mandate requirements.
• Preferred associates or bachelor’s degree in any technical field (Comptia Security plus beneficial but not mandatory).
• The employer will assist/cover costs for obtaining the required security clearance. Job offer is contingent upon obtaining clearance. The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.

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