Documentation Specialist (Remote)

Apollo Technologies Group, LLC, is a Service-Disabled Veteran Owned Small Business (SDVOSB) Federal, State, and local government IT service provider, dedicated to helping our customers overcome challenges through innovative solutions; As a trusted partner, we strive to foster long-term relationships built on trust, transparency, and mutual growth. We believe in the power of technology to transform industries, improve lives, and have a positive impact on our community.

Job Summary:

The Documentation Specialist/Change Control Manager will be a part of a team supporting the Defense Commissary Agency (DeCA). An administrative professional who is responsible for maintenance of company documents, the Documentation Specialist must be a team player and be able to coordinate and work with a variety of personnel. This role requires being detail oriented, self-motivated, and able to work without direct supervision. A professional demeanor is a must and must be able to work with customers in a polite and respectful manner, always providing outstanding customer service.

Base Salary: $50,000-$54,000

Responsibilities/Duties:

• Create, manage, and track all program related change requests
• Create and maintain technical documents, validate correctness or technical specifications, and create and maintain current and future ITTT SOPs
• Create and maintain technical drawings for networks/systems covered under the PWS and provide annual reviews of same, to include providing updates to Program System Engineers
• Create, maintain, file, and distribute relevant DeCA documentation using existing DeCA office automation products (e.g., MS Office, including Visio)
• Conduct Customer Satisfaction Surveys
• Manage Programs Customer facing SharePoint site

Qualifications:

• Minimum two (2) years’ documented experience with:
• Expertise in Word, Excel, PowerPoint, and Adobe at a technical writer level
• SharePoint Mid-level Administration skills
• Remedy user
• Detail oriented
• Ability to Solve problems
• Technical or Cybersecurity background is helpful
• Well organized
• Team player

Education/Certifications:

• Associate degree (A.A./A.S.) in a related field or at minimum two (2) years’ experience in similar field
• Security clearance not required, but desirable
• Must be able to be approved for a Common-Access Card through the DOD Screening Process

Benefits and Perks:

• Medical / Vision and Dental Plans
• Holiday and Personal Time Off Pay
• 401K
• Life Insurance
• Education and Training Assistance Program (discussed during the onboarding process)
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs

Apollo Technologies Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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