Job Summary:

As an Engagement Coordinator at Enlighten.Net, you will be the primary point of contact for our customers, ensuring the successful customer implementation of our solution. You will be responsible for coordinating multiple customer-facing projects, prioritizing tasks, and collaborating with various teams to meet project goals and customer expectations. This is a fully remote position. Applicants must be authorized to work in the US and preferably near one of our existing locations (Connecticut, North Carolina, Florida).

Key Responsibilities:

• Represent the customer’s interests as the project key stakeholder. 
• Facilitate Teams meetings
• Understand the customer’s vision and how the implementation will transform their business.
• Own and prioritize the product backlog for the portfolio of projects.
• Ensure the successful completion of multiple customer-facing engagements.
• Coordinate resource schedules with customers, partners and internal team members.
• Communicate with customers on issues including scope, time, and budget.
• Escalate issues internally to ensure proper visibility on technical and customer relationship concerns.
• Solve immediate problems and implement better ways to address root causes.
• Manage multiple concurrent engagements.

Competencies:

• Demonstrated team leadership abilities
• Ability to function effectively in a fast-paced environment and manage multiple projects [RH1] simultaneously
• Strong organizational skills
• Detail oriented
• Ability to maintain high levels of drive and energy
• Strong communication/presentation skills to effectively interact with clients
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and analytical skills.
• Capacity for influencing positive outcomes
• Leadership skills when working in small, self-managing teams
• Strong client management and negotiation skills
• Excellent written and verbal communication skills
• Ability to handle conflict and high stress levels in a professional and business-like manner
• Ability to make complex decisions based on multiple inputs
• Ability to work well with other departments and varying levels of management (internal and external)

Essential Experience:

• Bachelor’s degree in Business Management, Computer Science or equivalent experience preferred
• 4+ years of Customer Service experience
• 1+ years of Project Management experience
• Corporate Training or Education experience
• Accounts Payable processing experience a plus
• Experience with Epicor’s Prophet21 a plus

About Enlighten.Net, Inc.:

In 2004, Enlighten.Net was born from a family-owned software firm that built a strong reputation for high-quality services and software. With a commitment to continue that tradition, and a focus on document management, we began working with the wholesale distribution and manufacturing industries. Since then, we’ve grown, our products have evolved into industry leading tools used by tens of thousands of people in hundreds of companies every day. Our customers know us for our unparalleled customer service and commitment to high-quality, customer driven development.