Employer is seeking full-time customer service representatives to join our team. As part of our company, you will have access to paid training, paid time off, medical, dental, vision, life insurance, retirement benefits, and flexible schedules. We also provide a company laptop, daily contests, prizes, and a casual dress code. With our industry-leading training, you will have the opportunity to grow and advance within our organization.

Position Responsibilities

• Handle inbound calls and provide customer service and technical support
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply sales skills
• Explain and position products and processes to customers
• Escalate customer dissatisfaction to management if necessary
• Ensure first call resolution through effective problem-solving and call handling

Candidate Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Reliable with good attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Conflict resolution, problem-solving, and negotiation skills
• Customer service oriented and able to multitask
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment
• Excellent interpersonal skills

Conditions Of Employment

• Must be authorized to work in the United States or Canada
• Must be willing to undergo background and security investigation

Compensation Details

• Competitive starting compensation based on experience
• Regular reviews and raises based on tenure and performance
• Paid time off, holidays, and training opportunities
• Daily, weekly, and monthly incentives including monetary rewards and prizes
• Benefits options including medical, dental, and vision coverage

Physical Requirements

• Work in a professional office environment
• Sit/stand for long periods while using a computer and telephone headset
• Operate a computer, phone, copier, and printer
• Occasionally move about the office and lift up to 40 pounds

Additional Information

• Reasonable accommodation provided for individuals with disabilities
• Equal opportunity employer, free from discrimination and harassment
• Background/security investigation required for employment
• COVID-19 safety measures in place, including social distancing and mask requirements
• For more information on our COVID-19 response, visit www.Hiring Company.world/covid-19.

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