Feature Success Consultant (Remote)

Feature Success Consultant | Henry Schein |Worldwide

Job Description

...

Feature Success Consultant | Henry Schein | Worldwide

Job Description

UPDATED: JULY 2024

Feature Success Consultant

Job description

Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space.

At Henry Schein One UK we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.

At HSOne, our purpose is to make life better for dentists, practice managers, and patients around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice.

How you’ll make an impact

As a Feature Success Consultant, you will be responsible for the successful adoption of our value-added products (VAP) and ensuring that our customers achieve value and verified outcomes from their investments. By focusing on feature success and maximising business opportunities for existing customers, you will contribute to reducing churn within the business.

What you’ll do

Maintain a solid understanding of the existing customer base and their VAP adoption
Consult with existing customers to drive increased value in relevant products in line with their goals
Work closely with CSMs to drive feature adoption and support their BoB, identifying existing customers that could be moved to a new segmentation
Use Gainsight and MPC to monitor ‘at-risk’ customers and proactively work with them to drive adoption and increase value in their investment
Collaborate with the wider Customer Success team and third parties to help identify opportunities and initiatives for improving sales and customer retention for each product

Problem-solve and challenge the way customers interact with our features to improve their business outcomes
Demonstrate thought leadership on our products, and provide continuous feedback to the Product team with suggestions of improvements
Support Features Delivery with installations and training, as required
Take ownership and personal responsibility for achieving customer outcomes and
exceeding expectations
Utilise data and leverage analytics to drive decision-making and inform customer
strategies
Leverage tooling effectively to work efficiently and maximise productivity
What you’ll bring with you

Demonstrable experience in delivering exceptional customer experiences and driving business growth
Excellent consultative skills, with a proven track record of building and maintaining strong partnerships with customers
A strong understanding of EXACT/Dentally practice management software would be an advantage
Understanding of dental practice processes/workflows would be an advantage
Possess a growth mindset by displaying a willingness to learn, adapt, and embrace
new technologies and methodologies
Ability to collaborate and coordinate work with multiple departments and
stakeholders
Ability to multi-task and stay organised in a dynamic work environment, with
excellent attention to detail
Credible, confident and articulate, with excellent communication and presentation
skills
Self-managing and proactive, with the ability to independently make decisions
Track record of meeting and exceeding a variety of performance and growth KPIs
Ability to work under pressure
Benefits we offer
- https://careers.henryscheinone.co.uk/benefits-and-rewards
- Hybrid / Remote working
- Flexible working hours
- Worldwide career progression opportunities
- Access to co-working spaces around the world
  Diversity at Henry Schein One
  Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity

employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Shared Values

Consistently live and demonstrate Henry Schein One core values:

Mutuality
No politics
Each person as important as the next
Recognise creativity and encourage it
Open communication
Strong Ethics

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.

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